Người tìm việc Administator/ Customer Service

Họ tên: Vũ Thị Mỹ Linh

Giới tính:

Ngày sinh: 14/05/1988

Mục tiêu nghề nghiệp

To work in professional enviroment, on challenging assigement which provide job satisfaction, continous self-development and help me achieve personal as well as organizational goals. And the skills I have developed from my work experience and academic background supported my strong interest in all career.
Therefore, in the long run I will try my best to become an Office Manager with experiences in relating field and strong management capability.

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Quản lý nhóm - giám sát

Các kỹ năng

- Kỹ năng chính/Kỹ năng đặc biệt

- Ability to communicate fluently in English in any office or social situation
- Proven ability to work on the computer (Word, excel, access, power point...)
- Excellent verbal and written communication skills along with a good to gather and analyze data
- Communication and presentation skill; Time management
- Ability to plan, schedule time and prioritise workload on a daily and weekly basis
- Outgoing personality, accepting of other, and eligible for teamwork
- Enthusiastic, open-minded, careful, self-motivated, flexible, optimistic
- Sense of responsibility, eagerness to learn and work with "can do" attitude, ability to listen and learn from experiences
- Ambitious about career building

- Kỹ năng khác: Giải quyết vấn đề, Giao tiếp và tạo lập quan hệ, Tư duy sáng tạo, Đàm phán thuyết phục, Quản lý bản thân, Làm việc nhóm, Phát triển cá nhân sự nghiệp, Học và tự học, Lắng nghe, Tổ chức công việc hiệu quả

- Sở thích:

Reading books, listening to music, travelling,..

Kinh nghiệm

Từ tháng 01/2015 đến tháng 12/2015

Receptionist Cum Admin

- Công ty: Friesland Campina Vietnam

- Thời gian: Từ tháng 01/2015 đến tháng 12/2015 (Công việc hiện tại)

- Mức lương: 9,000,000 VND

- Mô tả công việc:

• Telephone

- Handle incoming calls and mailing: company presentation; taking guest’s name and company for receivers before putting the phone call through; taking accurate messages if the wanted person is absent

- Deal with queries from internal and external callers to ensure they are referred in a timely manner to the concerned staff.

- Update the list of employee’s phone numbers and e-mail address (new/ leave and change) and COMIN branches contact.

• Visitors

- Welcome visitors (register visitors on log book, accompany them to visit staffs)

- Give the visitors specific instruction and send the visitor to the right address/right person

- Unknown visitors should not be allowed in without accompanied person

- The entry door should be always closed

• Documents IN/ OUT

- Ensure all incoming mails/ faxes/ docs/ letters are properly disseminated and brought to the attention of concerned staff; and ensure that all outgoing ones are delivered on timely manner.

- Handle incoming and outgoing courier and delivery services of documents and parcels: record name, address, air way bill before delivery (with senders’ /receivers’ signature)

- Fax documents: copy fax in, give to addressee; send fax out, stamp; record the fax diary.

- Send/ receive/ delivery/ record as per company procedure from time to time.

- Post Boxes: check twice a day after post distribution at 9 AM and 3 PM and conduct on-time delivery of all the posted documents/letters/newspapers to the right addressees with great care on the urgent and important ones

• Office machines / equipments (Fax machine, Photocopier, Print machines…)

- Keep office machines / equipments always clean

- Follow up Service Contracts

- Follow up Equipment Warranty

- Call technical service for any arising problems

- Ensure that paper A3, A4, cartridge, toner in Fax machine, Photocopier is always available, especially before living at end of the day (always 1 reserve cartridge in stock).

- Ensure that the projector in meeting room is always available

- Keep contact with concerned supplier.

• Public area (Meeting room, Reception, Pantry, Toilet …)

- Keep the reception area always clean and presentable

- Check the cleaner jobs to make sure the cleaning and tidiness of all public areas including the meeting room, pantry, toilet (all lights on and no leaking water)... and the readiness of glasses, cups, spools...; coffee and drinking water.

- Be in charge of meeting room reservation, keep table, chairs, whiteboard clean and in order, coordinate with the cleaner to prepare welcome drinks, tea breaks when required.

• Air tickets/Hotel booking

- Book Air tickets, Hotels (and travel insurance for trips abroad as required) following company policy for staffs/ with full follow-up of reservation; information check; change, delay, cancel (if any); and make record for payment.

• Stationary management

- Order and distribute stationary timely upon request

- Be in charge of calling suppliers for printer ink filling, cartridge replacement

- Keep record on the stationary inventory.

- Keep contact with the stationary suppliers and make suppliers assessment yearly.

• Company stamps

- Keep and manage the use of company stamps

- Keep record of the stamped documents/papers

- Prepare necessary procedures for changing company stamps when required.

• Administration

- Check the car booking and schedule

- Update Telephone and Fax Bills, make payment to Post Office

- Check daily tender information on newspaper and make copy for relevant managers.

- Deliver drinks daily to company management

- Deliver English newspaper to General Director every day.

- Check electric cut off schedule everyday and inform all staffs when there is a cut-off in the office.

- Do some printing works: contact and compare printing houses, work on the confirmed marquette before printing…

- Dealing with office owner, local police and authority, related service company if required.

- Purchase office drinking water and office equipments.

- Supervise the cleaner and make sure that she well do her jobs.

- Follow-up and update list of mobile phone limits / entitlement, make invoice submission of mobile phone bills and mobile card, submit the over limit amount to HR for salary deduction.

- Follow-up, updates the taxi card validity, monthly expense report/ summary; cost proportion into projects based on real expense.

- Proceed payment for: stationeries, domestic and oversea postages, air tickets, car rental, hotel expenses, fresh flower, newspaper, ink and cartridges for fax machine - photocopiers - printers, office telephone, mobile allowance for staffs, office water and electrical fees, office drinks, others or any arising expense for office;

- Be in charge of Admin Officer/ Cleaner when they are out of office;

- Others or any tasks as assigned.

Từ tháng 07/2013 đến tháng 12/2014

Administrative Assistant

- Công ty: Vietnam Institute of Logistics

- Thời gian: Từ tháng 07/2013 đến tháng 12/2014

- Mức lương: 8,000,000 VND

- Mô tả công việc:

- Organize meeting and events, prepare documentation for business presentation and follow up on outcome of such activities.
- Provide administrative support to Director on matters pertaining travel arrangement, drawing up itineraries, arrange accommodation, liaising with host organization within Vietnam and oversea.
- Review and summarize miscellaneous reports and documents, prepare background documents and outgoing mail, quotation as necessary; ensure proper filling & tracking document, etc.
- Represent Director at meetings & to be in networks with various agencies, organizations internally and externally as when required.
- Follow up Director‘s order and remind his attention on urgent and important things to make sure he meets the deadline and handles things properly.
- Disseminate promptly announcement of Director to other department.

Từ tháng 09/2011 đến tháng 05/2013

Customer service executive

- Công ty: Bitexco Group

- Thời gian: Từ tháng 09/2011 đến tháng 05/2013

- Mức lương: 7,000,000 VND

- Mô tả công việc:

- Take full responsibility in credit procedure: sell tickets or corporate gifts, follow certain reports with Supervisors when finish shifts. Forecast and make sure tickets or gifts are always in stock, ready to sell at all times.
- Process all guest come to visit the Observatory Deck. Communicate to appropriate staff/security when guests are waiting for the elevator.
- Coordinate with cleaning staff if guest has any issue in terms of cleanliness of the building. Supply guest with directions and information.
- Follow up the guest issue until each has been met to guests’ satisfactions. Notify Loss Prevention/Security of any reports of theft
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager, ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with other using clear and professional language; answer telephone using appropriate telephone etiquette.
- Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time.
- Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
- Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, and feedback.
- Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
- Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Monitoring and Communicating Customer Recognition/Service - Implementing the customer recognition/service program, communicating and ensuring the process.
- Ensure the counters at entrance and at observation deck are clean and tidy at all times.and acknowledge guests from at least 2 meters.
- Listen to customer requests, show empathy.Suggest alternatives to meet customer needs in terms of product features and benefits.Offer information and services where appropriate.Thank customers and invite our guests to return.Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met.Complete all shift duties as outlined on shift check list prior to the end of shift.Ensure credit policy is adhered to at all times, any variance reported to the Area Supervisor on duty immediately.Ensure all stationery levels and equipment are well maintained, restock station as required.Ensure float is maintained at a constant level as issued by accounts.
- Carry out requests as directed by tower management.
- Issue safety deposit boxes to our guests ensuring access and release forms are completed per tower procedures.

Các bằng cấp/ chứng chỉ khác

Cử nhân Đông Phương học

- Đơn vị đào tạo: Đại học Khoa Học Xã Hội & Nhân Văn TP.HCM

- Thời gian: Từ tháng 10/2007 đến 12/2011

- Chuyên ngành: Đông Phương học

- Loại tốt nghiệp: Khá

Ngoại ngữ: English - Tiếng Anh, Chinese - Tiếng Trung

Tốt nghiệp tại trường: Đại học Khoa Học Xã Hội & Nhân Văn TP.HCM

Ngành học: Đông Phương học

Trình độ học vấn: Đại học

Địa điểm làm việc: TP. HCM

Mức lương: Thỏa thuận

Số năm kinh nghiệm: 4 năm

Tuổi: 1988

Ngành nghề: Hành chính Văn phòng, Thư ký Trợ lý

Tình trạng hôn nhân: Độc thân