Người tìm việc Assistant, supervisor Nguyễn Thị Thu Hiền

Họ tên: Nguyễn Thị Thu Hiền

Giới tính: Nữ

Ngày sinh: 19/05/1984

Mục tiêu nghề nghiệp

Travel product expert

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Trưởng nhóm/Giám sát

Vị trí mong muốn: Assistant, supervisor

Các kỹ năng

+ Good Communication skill
+ Calm, careful, organizational and responsible with job
+ Accuracy and timely maner
+ Teamwork and willing to work under high pressure
+ Commendable Management Skill
+ Sale and Marketing
+ Good experience with systems (Galileo and Amadeus in Airlines, ACS123 in Logistic, Opera in Hotel)
+Online Experience

Kinh nghiệm

Industry Travel Asia
Address : 40/10 Lam Son, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam
Position : Agency Support
Time : March, 2012 – Present

Daily operation:
• Marketing search. To build up the database contact and information of clients, hotel, travel agency, airlines and other travel services.
• To be in charge of documents, contracts, agreements with suppliers, English – Vietnamese translation.
• To analyse the competition and travel market, and make suitable recommendations in terms of product.
• To handle cruise product.
• To be trained GDS system and able to do requested bookings for air tickets, accommodations, car rental.
• To participate actively in wide social media such as Facebook, Twitter, Google Page, Scrib, community development, management, commenting, posting… To be experienced with social media marketing techniques to increase visibility, membership and traffic across all XYZ brands, and manage mailing list as well as newsletter weekly, brochures and flyers.
• To work as administrator of the company website; collaborate with web developers to create and operate internal and external web sites, or to manage projects, such as e-marketing campaigns; document application and web site changes or change procedures; review or update web page content or links in a timely manner, using appropriate tools; test backup or recovery plans regularly and resolve any problems, track, compile, and analyze web site usage data; document installation or configuration procedures to allow maintenance and repetition; implement updates, upgrades, and patches in a timely manner to limit loss of service.

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Six Senses Con Dao
Address : Bai Dat Doc, Con Dao, Ba Ria Vung Tau Province, Vietnam
Position : Reservation Supervisor
Time : November, 2010 – January 2012

Daily operation:
• Proficient with resort reservation application.
• Through knowledge of resort facilities, rates, and special programs.
• Supervise and direct reservations sales agents in their daily responsibilities.
• Insures all daily activities are completed professionally and accurately
• Liaisons between all departments and the reservations sales agents.
• Assists the Marketing Services Manager in the preparation of all necessary reports for marketing analysis.
• Assigns reservations sales agents to respond promptly to incoming correspondence.

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Buffalo Inn Guesthouse
Address : 252 Ba Cu, ward 2, Vung Tau city, Ba Ria – Vung Tau province, Vietnam
Position : Manager
Time : May, 2010 _ November, 2010

Daily operation:
• To provide overall leadership, guidance, and direction to the hotel management team.
• To analyze sales figures and set business targets.
• To ensure that guests enjoy good customer service.
• To deal with customer’s complaint.
• To manage budgets and financial plans and controlling expenditure.
• To supervise maintenance, supplies, renovations and furnishings of the guesthouse.
• To plan out work schedules for individuals.

Các bằng cấp/ chứng chỉ khác

English level C certificate

Trình độ tin học: Good

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: Đại học Dân Lập Văn Lang (TP HCM)

Tốt nghiệp năm: 2006 (Khá)

Ngành học: Quản trị lữ hành

Trình độ học vấn: Đại học

Địa điểm làm việc: TP. HCM

Mức lương: Thỏa thuận

Số năm kinh nghiệm: Hơn 5 năm

Tuổi: 30

Ngành nghề: Du lịch

Tình trạng hôn nhân: Độc thân

Ngày làm mới: 28/11/2014