Người tìm việc Customer Service Executive Lương Thị Nhã Uyên

Họ tên: Lương Thị Nhã Uyên

Giới tính: Nữ

Ngày sinh: 24/11/1991

Mục tiêu nghề nghiệp

- Find a stable Job with many opportunities to develop myself.
- Seeking a professional working environment where capacity can promote in the best way.

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Nhân viên

Vị trí mong muốn: Customer Service Executive

Các kỹ năng

- Communication and interpersonal understanding
- Good planning skill.
- Striving for achievement and result
- Can work in group or individual effectively.
- Can work under tight time and high pressure.
- Always works under high pressure and overtime according work’s request.

Kinh nghiệm

1. Company: Avery Dennison RBIS Vietnam
Position: Customer Service Excecutive
Field: Labelling Manufacturing
From: Aug, 2014
To: Apr, 2015
Job discription:

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment
- To response and ensure the customer enquiries and requests are addressed in a timely manner
- To coordinate with Sales team, other internal teams to ensure the product quality and customers’ requirements are met
- To communicate with Sales team and key vendors regarding the latest development of the customer and to maintain updated customer profile information

Skills – achievement:
- Have a big chance to work with many vendors in Vietnam and others countries.
Ability of making plan, organize and balance the production capacity for urgent and normal orders.
- Well control the orders and always keep the on-time shipment as promised with customers.

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2. Company: Esquel Garment Manufacturing Vietnam Co. Ltd, (Esquel Group)
Position: Merchandiser/ Account holder.
Field: Garment Manufacturing
From: July, 2013
To: Jul, 2014
Job discription:

Follow up orders status from the beginning of orders until shipment
+ Closely follow up & cross check all information.
+ Transfer information between production and sale/ Buyer... Make sure to pass all updated information to relative departments.
+ Ensure all document be arranged on time and correct.
+ Well control material to make sure no orders are delayed or lacked in shipment caused by factory.
Make sure all material come to factory on time and enough for orders.
Control problems well and find good ways to solve, try to make good profit for company.
Handle many buyers, such as: Nike, Tommy Hilfiger, Lacoste, Marks & Spencers, etc...

To be person in charged of working details:
+ Contact with client when have issue in production, make sure all issue can be solved by effective ways.
+ Inform to all relatived departments immediately if have any advanced information.
Making report:
+ Collect information from many departments and make a final report which be passed to production (Job order)
+ WIP ( update order status to Client every week)
+ Shipment report ( inform over/short ship, persuade Buyer accept with the overage or shortage)
+ Input data to internal systems of company or group, make sure all departments can get information whenever they want ( fabric status, trims status, inspection booking date, delivery date)

Skills achievement:

- Ability of adapting & learning- Able to acknowledge situations quickly and positively.
(This skill helps me to handle some buyers together, and can well work in different environment.)
- Always try my best to complete working as planning.
Appreciated at working attitude, awareness Get good co-operation with all different departments.

Các bằng cấp/ chứng chỉ khác

TOEIC 665

Trình độ tin học: Certificate of level B- MS office skill.
Good at Word, Excel, Outlook, Google Mail.

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: Đại học Kinh tế TP HCM

Tốt nghiệp năm: 2013 (Khá)

Ngành học: Accountant

Trình độ học vấn: Đại học

Địa điểm làm việc: TP. HCM

Mức lương: 10 – 15 triệu

Số năm kinh nghiệm: 2 năm

Tuổi: 24

Ngành nghề: Ngành nghề khác

Tình trạng hôn nhân: Độc thân

Ngày làm mới: 18/04/2014