Người tìm việc Customer Service Executive Trần Thị Vân

Họ tên: Trần Thị Vân

Giới tính: Nữ

Ngày sinh: 18/03/1989

Mục tiêu nghề nghiệp

Looking for a professional, creative and developable working environment which choose human as the priority factor for the development.

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Nhân viên

Vị trí mong muốn: Customer Service Executive

Các kỹ năng

• Communication skills.

• Negotiation skills.

• Independent and team work skills.

• Good at listening, analyzing and solving problems.

• Marketing, market research skills. Capable of providing products’ strategic marketing plans.

• Public speaking skills.

• MS Office skills.

• Fluency in reading, understanding and speaking English.

Kinh nghiệm

1/2013 – 4/2014 PRUDENTIAL VIET NAM, CUSTOMER SERVICE EXECUTIVE - Ho Chi Minh City

• Responsible for answering inquiries on all Farmers Life products, services, and procedures; provides detailed policy information such as policy status, application status, underwriting requirements, delivery requirements, policy changes, policy values, and billings.

• Handles requests and complaints from policyholders, agents and Company associates via telephone, written correspondence, email, or in person.

• Make outbound calls to follow up on and close business.

• Provides policy contract information to policy holders, agents and other departments; calculates and provides policy values and policy accounting information. Inputs workload data to spread sheets, or other established reporting system daily.

5/2011 – 11/2012 BLUEWAY E&I CORP, CUSTOMER EXPERIENCE AND SALE ADMIN - Ho Chi Minh City

Sale Admin:

• Well managing and contributing products to 50 contribution channels.

• Counseling and supporting contribution channels in contact and cooperation with company in order to maintain business with these channels.

• Finding new contribution channels both online and offline in Vietnam such as Phuong Nam bookstore system, Vinabook.com, Solo.vn... which make up about 60% of the total monthly revenue.

• Applying monthly promotional campaign.

• Supporting Business Manager by suggesting new good sales policy to assist contribution channels.

• Managing account receivable together with accountant.

Customer experience

• Counseling and supporting customers online and offline.

• Building and managing customer information system. Planning the customer services.

• Supporting Marketing Department in building and developing marketing strategies such as forum seeding, advertisement on Google, email marketing, Facebook events and thankful customer events: Merry Christmas, Happy Women Day...

Các bằng cấp/ chứng chỉ khác

UNIVERSITY OF PEDAGOGY Ho Chi Minh City Professional skill course of Student psychology at all ages to provide effective teaching methods.

Trình độ tin học: Microsoft Office, iHEAT, line ASIA, AVAYA

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: Đại học Khoa học Tự nhiên TP HCM

Tốt nghiệp năm: 2011 (Khá)

Ngành học: Sinh hóa

Trình độ học vấn: Đại học

Địa điểm làm việc: Bình Dương

Mức lương: 5 - 7 triệu

Số năm kinh nghiệm: 3 năm

Tuổi: 25

Ngành nghề: Bảo hiểm

Tình trạng hôn nhân: Đã kết hôn

Ngày làm mới: 04/11/2014