Người tìm việc Customer Service Trần Lê Như Thủy

Họ tên: Trần Lê Như Thủy

Giới tính: Nữ

Ngày sinh: 01/02/1991

Nguồn tham khảo

Thao Tran
Institute Of American Education Viet Nam
Human Resource Management
5-11, 4th street, Trung Son, Binh Hung Ward, Binh Chanh District, Ho Chi Minh City
thao.tran@iae.edu.vn
0907 929 272


Lai Vo
Institute Of American Education Viet Nam
Admin Management
5-11, 4th street, Trung Son, Binh Hung Ward, Binh Chanh District, Ho Chi Minh City
lai.vo@iae.edu.vn
0972 384 215

Mục tiêu nghề nghiệp

I would like to learn and get more knowledge and experience in Business field with a dynamic working environment. Then, I can contribute to develop the success of your company.

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Nhân viên

Vị trí mong muốn: Customer Service

Các kỹ năng

 Communication skills:
- Excellent communication and interpersonal skills, with an ability to speak both English and Vietnamese. Strong ability to liaise with people of various backgrounds and cultures
- Excellent customer service skills. It also taught me the importance of listening, supporting and respecting the others.
 Technical skills:
- Strong computer skills, with a proficiency in using Microsoft Office, search engines, and other computer tools.
 Management skills:
- Strong ability to work under high pressure in a busy work environment
- Strong ability to work autonomously and handle multiple tasks as seen at my current work place
- Strong time management and organization skills, with an ability to manage workloads to a time limit
 Team work skills:
- Great team work skills with enthusiasm and a strong willingness to make contributions
- A creative team player with a can-do attitude and an ability to think out of the square

Kinh nghiệm

WORKING EXPERIENCES
- April 2009 to May 2010: My Business services is audio books
- March 2013 to now: INSTITUTE OF AMERICAN EDUCATION VIET NAM.
▪ Black Horse Investment
Sales & Marketing
● Identifying a clear, achievable vision and realistic missions consistently by having a deeply knowledge of the group sales process for all products and how to close a sale.
● Representing the company and team in a professionally manner and created a welcoming appearance customer oriented environment.
● Demonstrating excellent customer service and problem solving skills by guiding potential students the best advice and options for their future educational and career plans.
● Effectively responding to all inquiries and resourcefully in solving all issues to satisfy the customers and elevating the level of customer services.
● Collaborating with Marketing Manager in the coordination all aspects of marketing efforts to support the business development and branding strategies.
● Establishing and managing well document control system including database and maintained accuracy of tracking records.
● Make plan and implement the Marketing plan for the enrollment 2014
● Participating in organizing informative meetings, program seminars, educational fairs and open tours throughout the country.
● Proposing and implementing customer care strategies to enhance close relationships with customers and developing more new customers.
● Coordinated the administration of product orders, understood customer needs and guaranteed delivery of company's commitment.
● Making the events schedule, joining in high school event to collect and preserving student information for the recruitment next year.
● Actively in participating and supporting team in the procedure of admission for new and transferred students.
● Produce reports with summarized data for each term including the number of registered student and revenue.


ACHIEVEMENTS
- 1st prize of Double Rich Literature Competition - 11 July 2011 (writing literature, getting vote from the others).
- Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
- Maintained a healthy relationship with students and parents.

Các bằng cấp/ chứng chỉ khác

The Certificate of A.S bachelor at Broward College (Florida) Certificate of Informatics Skills at B Level

Trình độ tin học: Broward College - Vietnam
The Degree of Business Administration

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp năm: 2013 (Khá)

Ngành học: The Degree of Business Administration

Trình độ học vấn: Cao đẳng

Địa điểm làm việc: TP. HCM

Mức lương: Thỏa thuận

Số năm kinh nghiệm: 1 năm

Tuổi: 23

Ngành nghề: Tư vấn

Tình trạng hôn nhân: Độc thân

Ngày làm mới: 02/06/2014