Người tìm việc Customer service, data analyst Bùi Thị Thủy Tú

Họ tên: Bùi Thị Thủy Tú

Giới tính: Nữ

Ngày sinh: 21/03/1987

Nguồn tham khảo

• Mr: Võ Đức Hội
Project Manager - Audience Media
Email: duchoi1682@yahoo.com
Phone: +84 902 683 207

Mục tiêu nghề nghiệp

During my last 4 years working in different positions in Officience Limited Company, I have found out that I’m very confident in contacting and resolving customer problem. I do with my best to satisfy the customer’s requirements. Besides, this time also helps improves my negotiation, data analyst, problem solving skill, and reporting. Therefore, from my experiences I wish I would have a chance to contribute to your growth.

My Career Objective: Build my career evolution on Data Analyst and Customer service.

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Nhân viên

Vị trí mong muốn: Customer service, data analyst

Các kỹ năng

• English - Advance
- Use English as a main communication channel between teams and clients.
• Communication and presentation skills – Good
- Communicate effectively with a wide range of customers in US, UK,....
- Resolving customer service issues efficiently.
- Multitasking
- Good in teamwork
• Proficiency in using computer software
- Fluency in using Microsoft Office (Excel, Word, PowerPoint, Outlook, Communicator...).
- Had knowledge of Database Administrator (Access).
- Good knowledge of networking and new technologies.
• Related skill
- Excellent in producing the procedure, documentation and reporting
- Had knowledge in BPO
- Good command of quality control processes

Kinh nghiệm

01/01/2013 – Current
Position: Quality Check on Digital Subscriber Line
Company: Officience Limited Company
Field: Outsourcing – Customer Care

- Research and analyze data and issues for sales profile
- Being Quality Controller to ensure the quality deliverables to customers.
- Receive and reply emails from customers every day.
- Join in the meeting and set up monthly meetings with clients in the U.S, Canada,.. Join in conversations with customers in the UK, France, Italy, and Egypt...
- Handling customer complaints and feedbacks.
- Handling, establish and up-date the procedures of Customer
- Checking the feasibility of product installation at US, UK, Canada, Switzerland,... as per customer requirement.
- Multi-tools research the feasibility includes: vendor websites, databases, Google…
- Directly contact to customer to resolve the issues & support the technology information.
- Support and assist other members in team.
- Support other projects with the same departments.
- Investigating and reporting the performance to clients and direct manager.
01/07/2011 – 31/12/2012
Position: Post-Sales support
Company: Officience Limited Company
Field: Outsourcing – Renegotiation

- Directly contact with client’s suppliers to dealing the price and recommend the best price to the client.
- Build and managed the inventory database which stored all of customer telecom services (ex: Goodyear, Coca cola, Feedex...)
- Multi-tool expertise to handle inventory management: Share-point, Ms Excel, Ms Access, Client web database…
- Build professional report (Using Microsoft Excel Pivot table and PowerPoint) relates to optimized customer profile to direct manager.
- Maintain vendor profiles as regular optimization activity.
01/06/2010 – 01/06/2011
Position: Pre–Sales support
Company: Officience Limited Company
Field: Outsourcing – Data Control

- Main contact to create the Pricing Database for customers in Europe based on which kind of services they are using and the material that they provided.
- Managed all of telecom billing databases of customer in monthly basic.
- Managed & resolve the problem regarding to customer database.
- Directly contact to customer to support about the price and location before setting up a new line (Internet: Leased Line, Metro Ethernet, DSL,...).
- Weekly report to direct manager about the amount of pricing list created as well as the issues.
- Advantage prices comparison.

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: Đại học công nghiệp TP HCM

Tốt nghiệp năm: 2012 (Khá)

Ngành học: Business Administration

Trình độ học vấn: Đại học

Địa điểm làm việc: TP. HCM

Mức lương: 10 – 15 triệu

Số năm kinh nghiệm: 4 năm

Tuổi: 27

Ngành nghề: Dịch vụ

Tình trạng hôn nhân: Độc thân

Ngày làm mới: 25/06/2014