Người tìm việc Document officer, customer service, purchasing/ merchandiser Tống Thị Thanh Vân

Họ tên: Tống Thị Thanh Vân

Giới tính: Nữ

Ngày sinh: 03/06/1989

Mục tiêu nghề nghiệp

Build up and growth up day by day with background and working experience. develop myself in new environmental work that I can contribute myself for the success of company.

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Nhân viên

Vị trí mong muốn: Document officer, customer service, purchasing/ merchandiser

Các kỹ năng

- Communicate with customers (in Vietnamese and English) directly to solve problem.
- Teamwork ability.
- Easy adapt in new environment and work with strong intensity and high pressure
- Good knowledge and good skill in computer (Include Office and Autocad 2D)
- Ability to work independently and with group.
- Communication and presentation skills.

Kinh nghiệm

• 05/2012 – 08/2012 : Sales Executive – Minh Anh Development and Investment Co.,Ltd
- Develop sales plans – Flexible packaging adhesive for plastics field.
- Conclude business contracts; maintain business growth; handle orders (make sales contracts, check PO, PI, CO from suppliers; follow up with shipment schedule, shipping docs….)
- Develops new markets/applications whenever possible;
- Prepares customer visits, suppliers and reports to upper level of managers.
- Establish, maintain and improve business relationship with current and new customers.
- Provide prompt response related to quality, technical applications, inquiries, and other related issues;
- Support public relation and marketing communication campaign for related business.
• 08/ 2012 – present : Customer Service – SGS Vietnam Ltd.,
- Main responsibilities of a Customer Service – Business section.
- Receive orders/requirements from customers or the Sales department; receive customer inquiries on other aspects such as: samples for testing, test requested form and other information about the samples.
- Checking the price/ quote on Invoices, Prepare Pro forma Invoice/Invoices on BOSS system (Oracle application). Follow up the payment in local and affiliate as a financial accountant section.
- Complete the test report/certificates when testing finished and send to customers.
- Follow up on the order status of the job, contact/ sending inquiries to Affiliate with Courier express service, contact with Colleague on the Affiliate to check status of testing, resubmit if necessary.
- Checking shipment and follow up status of parcel, solving problem when the package be delay by custom, inform the AWB for consignee to release the shipment.
- Handle some key accounts, follow up and update the information from key accounts manager.
- Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions.
- Other jobs as assigned by the Management of the manager.

Các bằng cấp/ chứng chỉ khác

Import – Export and Customs Services – University of Economics and Law ( 06/2011)

Trình độ tin học: Level B

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: Đại học công nghiệp TP HCM

Tốt nghiệp năm: 2011 (Trung bình khá)

Ngành học: Công nghệ Hóa học

Trình độ học vấn: Đại học

Địa điểm làm việc: TP. HCM
Bình Dương
Đồng Nai

Mức lương: Thỏa thuận

Số năm kinh nghiệm: 2 năm

Tuổi: 25

Ngành nghề: Xuất nhập khẩu

Tình trạng hôn nhân: Độc thân

Ngày làm mới: 10/10/2014