Người tìm việc Front office manager Nguyễn Hoàng Lâm

Họ tên: Nguyễn Hoàng Lâm

Giới tính: Nam

Ngày sinh: 01/07/1982

Mục tiêu nghề nghiệp

- To develop my ability and knack

- Promoted to higher positions

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Trưởng nhóm/Giám sát

Vị trí mong muốn: Front office manager

Các kỹ năng

- Be able to work independently or in team.
- Honest, devoted character
- Carefully and self-motivated and responsible
- Well organizing and scheduling
- Be able to work under pressure.
- Good at customer service, communication & negotiation
- Good communication, leadership

Kinh nghiệm

April - Present: A & Em Hotel
Operation Manager

Duties:
- Training all of staffs how to work
- Guiding Receptionists find out all of Inhouse Guest or Walking Guest
- Beside, asking all departments prepare to willing cleaning rooms
- Try to update time Guest coming
- Skill working to all departments
- To arrange Staffs Roster
- Take care of all customers effective
- Solving all of difficult problems
- Observing and considering Guest demands fast………


October 2004 – March 2012: Windsor Plaza Hotel
Front Desk Supervisor

Duties:
● To make the check out and check in procedure.
● A Guest Notice form will be used to inform the Guest of the incoming mail or fax
• To record all activities performed in the record book.
• Open safety box.
• Prepare exactly to Group arrival key
• To give assistance to Guest whenever needed.
• To keep the lobby area clean at all times.
• Give the room number is to be written on the top left hand corner at the front of the envelope.
• All incoming mail or fax will be directed to the Guest.
• The transport arrangement upon have Guest’s request.
• Print out all of TRACE report
• All of Departure file will be arrange in order
• Prepare all the bills before Guest come to Counter .
• Delivery of messages-newspapers, keeping and holding luggage for the Guest etc.


February 2003 – August 2004: DAI NAM Restaurant
Supervisor

Duties:
● Training staffs How to work.
● Checking daily Function.
• Arranging the table in other.
• Taking care VIP Guest.
• Maintaining and developing relationships.
• Always asking the Guest for the food as well as serving.
• Schedule inside waiter - waitress and labor requirements to ensure maximum productivity.
• Reviewing staff performance, aiming to meet and satisfy the Guest.


October 2001 to January 2003: SIMI International English School
Leader

Duties:

• Controling group working better.
• Guiding them to provide efficiently of SIMI School to customer.
• Visiting potential customers to prospect for new business.
• Maintaining and developing relationships, telephone calls and emails.
• Schedule inside the group to ensure working.
• Reviewing own group performance.

Trình độ tin học: Office computing

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp năm: 2009 (Trung bình khá)

Ngành học: Ngữ văn anh

Trình độ học vấn: Đại học

Địa điểm làm việc: TP. HCM
Bình Dương

Mức lương: Thỏa thuận

Số năm kinh nghiệm: Hơn 5 năm

Tuổi: 33

Ngành nghề: Ngân hàng

Tình trạng hôn nhân: Đã kết hôn

Ngày làm mới: 05/01/2014