Người tìm việc Human Resources Officer - Administrative Officer Nguyễn Thị Tố Loan

Họ tên: Nguyễn Thị Tố Loan

Giới tính: Nữ

Ngày sinh: 28/11/1985

Mục tiêu nghề nghiệp

- Learn more things when working in professional companies to accumulate more and more experiences for future promotion.
- Enhance my skills in a dynamic and stable workplace, where I can challenge myself everyday
- Get a job with worthy salary as soon as possible.
- My goal in next few years: Move into an upper management position in Human Resource field in at least 3 years.

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Chuyên viên

Vị trí mong muốn: Human Resources Officer - Administrative Officer

Các kỹ năng

- Excellent communication skill
- Excellent skill in English (listenning, speaking and writing)
- Skills of IT technology, especially in Microsoft Office and Internet
- Team work skill

Kinh nghiệm

EXPERIENCES RECORD
1. December, 2004: Volunteer for Dalat 110 years anniversary

2. December, 2005: Volunteer guider for the delegates from ASEAN countries at Dalat Flower Festival.

3. From July, 2007 to January, 2008: Receptionist at THANH THUY RESTAURANT (Dalat City, Lam Dong Province)
Main tasks and responsibilities:
- Giving the warmly greetings to the customers who come to the restaurant
- Taking food and beverage orders from foreigner guests
- Delivering excellent customer service, at all times
- Fulfilling all reasonable requests from guests to ensure their comfort, satisfaction and safety
- Administering all reservations, cancellations and no shows, in line with company policy
- Dealing with all enquiries in a professional courteous manner in person, on the telephone or via email

4. From February, 2008 to November, 2008: Front Officer at SAMMY HOTEL (Dalat City, Lam Dong Province)
Main tasks and responsibilities:
- Giving the warmly greeting to the customers who come to the hotel
- Taking guest’s details and allocate their rooms
- Introducing guests about the hotel service, facilities, policies and procedure
- Dealing with all enquiries and request from guests in a professional courteous manner in person, on the telephone or via fax, email
- Looking after the need of guests during their staying in hotel to ensure their comfort and satisfaction
- Helping guests to make reservations for sightseeing tours, restaurant, spa and other live entertainment
- Performing cashier duties and exchanging foreign currency
- Cooperating with other departments to give the best service for guests

5. From December, 2008 to October, 2009: Sale and Marketing Executive at DANG VIET HANDICRAFT COMPANY (Dalat City, Lam Dong Province)
Main tasks and responsibilities:
- Welcoming customers who visit the showrooms of company
- Introducing the products of company, the history of embroidery work
- Persuading them to buy the company's products
- Performing cashier duties – being responsible for processing cash and card payments
- Dealing with all the issues related to customers was also a part of my duty
- Being involved in stock control and management
- Achievement: I was always one of the most effective staffs of company with highest monthly turnover.

6. From March 2010 up to March 2011: Consultant Team Leader at NAM PHUONG ENGLISH SCHOOL (Ho Chi Minh City)
Main tasks and responsibilities:
- Giving the correct information about the training programs and other activities of the school
- Taking care of students who are learning English at the school
- Receiving phone calls in professional manner
- Dealing with all the issues related to students
- Training new consultants
- Being in charge of the operation of the consultant team; ensure that the Consultant team work in the most effective way
- Achievement: I was always one of the most effective consultant staffs of school with highest monthly commission. I was promoted to higher position after only 5 months working.

7. From June, 2011 up to Nov, 2014: Personal Assistant to General Manager cum Human Resource officer at ANA MANDARA VILLAS DALAT RESORT AND SPA
Main tasks and responsibilities:
- Devising and maintaining office systems, including data management and filing
- Collecting all the reports on behalf of the management board and making general report
- Arranging travel and accommodation, and occasionally, travelling with the GM to take notes or dictation at meetings or to provide general assistance during presentations
- Receiving telephone calls, enquiries and requests and handling them to the right person
- Dealing with incoming emails, faxes, often corresponding on behalf of GM
- Producing documents, briefing papers, reports and presentations
- Taking dictation and minutes of meetings
- Making some announcements
- Keeping a track of employee birthdays so the manager can wish the employees
- Training English skills for F&B and Housekeeping staffs
- Dealing with some issues related to Human Resource management
- Supporting Human Resource officer in time keeping, prepare the monthly salary sheets
- Managing the uniform (clothes, shoes, name tag…)
- Supporting Human Resource Department in recruitment process of company
- Dealing with some issues related to social insurance and another benefits for staffs
- Organizing meetings, annual parties and another programs for company
- Achievement: I was many times elected as the Best staff of the Office

Các bằng cấp/ chứng chỉ khác

Certificate of English (Level C) Certificate of Infomation Technology (Level A) Certificate of Professional Tour Guide Certificate of Business Training through Radio

Trình độ tin học: Good skills in working with Microsoft Office and internet

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: Đại học Đà Lạt

Tốt nghiệp năm: 2007 (Khá)

Ngành học: Hotel and Restaurant Management

Trình độ học vấn: Đại học

Địa điểm làm việc: TP. HCM

Mức lương: 7 – 10 triệu

Số năm kinh nghiệm: Hơn 5 năm

Tuổi: 30

Ngành nghề: Hành chính Văn phòng

Tình trạng hôn nhân: Độc thân

Ngày làm mới: 03/02/2014