Họ tên: Hoàng Thị Hương
Giới tính:
Nữ
Ngày sinh:
10/07/1990
Working in a dynamic, challenging as well as high pressure environment and having chances to promote
Hình thức làm việc:
Bán thời gian cố định
Cấp bậc mong muốn:
Nhân viên
Vị trí mong muốn:
Nhân viên khách sạn cao cấp
ACHIEVEMENTS
. Being assessed to be one of the enthusiastic and highly responsible staff
· Always completing the resigned tasks effectively
· Being loved, impressed, and complimented via Reviews by customers
· Cultivating a lot of intensive knowledge and valuable experiences in hotel- restaurant field
SKILLS
• Good English proficiency
• Good English communication and presentation skills
• Negotiating and persuading skills
• Teamwork skills
• Multi- tasking skill
• Computer skills (Word, Excel, PowerPoint, internet, email...)
12/2013-now [Hanoi Moment Hotel- Ngoc Khanh Tourism and Service Co., Ltd]
Receptionist:
· Welcoming guests to the hotel in a polite, friendly and helpful manner
· Checking in and out for guests using the hotel's accounting system
· Answering telephone inquiries promptly and professionally and transferring calls on
· Providing guests all information of hotel products, services, pricing and promotional offers
· Handling every kind of requests and complains of the guests
· Taking care of and assisting of guests whenever they need during their time at the hotel
· Ensuring the guests to satisfy fully with services of the hotel
06/2013- 11/2013 [Mimosa Wedding Restaurant - Ho Chi Minh City]
Receptionist:
· Welcoming customers to the restaurant by greeting them, escorting them to the tables, and taking order if required
· Picking customers' calls up to give information, instructions, or make a reservation
· Deal with customers' concerns about food and drink of restaurant when it is necessary
· Giving thank you and welcoming customers back to restaurant next time
01/2012-05/2013 [Hanoi Moment Hotel- Ngoc Khanh Tourism and Service Co., Ltd]
Waitress:
· Setting up the tables available for guests to come anytime
· Welcoming guests and escorting them to the respective tables
· Presenting menus and answering questions to customers about menu items, and making recommendations up request.
· Taking orders, serving food and beverages as required
· Looking after guests during the meal with a polite, friendly and skilled attitude to ensure that they are enjoying their meal.
· Solving any problems relating to the order, quality and taste of food…etc
· Clearing as well as cleaning restaurant once guests leave and making it ready for the next day.
Trình độ tin học:
Trình độ B
Ngoại ngữ:
English - Tiếng Anh
Tốt nghiệp tại trường:
ĐH Thái Nguyên - Khoa ngoại ngữ
Tốt nghiệp năm:
2012 (Khá)
Ngành học:
Cử nhân Tiếng Anh
Trình độ học vấn:
Đại học
Địa điểm làm việc:
Hà Nội
Mức lương:
Thỏa thuận
Số năm kinh nghiệm:
2 năm
Tuổi:
25
Ngành nghề:
Khách sạn Nhà hàng
Tình trạng hôn nhân:
Độc thân
Ngày làm mới:
10/02/2014