Người tìm việc Nhân viên khách sạn cao cấp Hoàng Thị Hương

Họ tên: Hoàng Thị Hương

Giới tính: Nữ

Ngày sinh: 10/07/1990

Mục tiêu nghề nghiệp

Working in a dynamic, challenging as well as high pressure environment and having chances to promote

Hình thức làm việc: Bán thời gian cố định

Cấp bậc mong muốn: Nhân viên

Vị trí mong muốn: Nhân viên khách sạn cao cấp

Các kỹ năng

ACHIEVEMENTS

. Being assessed to be one of the enthusiastic and highly responsible staff
· Always completing the resigned tasks effectively
· Being loved, impressed, and complimented via Reviews by customers
· Cultivating a lot of intensive knowledge and valuable experiences in hotel- restaurant field

SKILLS
• Good English proficiency
• Good English communication and presentation skills
• Negotiating and persuading skills
• Teamwork skills
• Multi- tasking skill
• Computer skills (Word, Excel, PowerPoint, internet, email...)

Kinh nghiệm

12/2013-now [Hanoi Moment Hotel- Ngoc Khanh Tourism and Service Co., Ltd]

Receptionist:
· Welcoming guests to the hotel in a polite, friendly and helpful manner
· Checking in and out for guests using the hotel's accounting system
· Answering telephone inquiries promptly and professionally and transferring calls on
· Providing guests all information of hotel products, services, pricing and promotional offers
· Handling every kind of requests and complains of the guests
· Taking care of and assisting of guests whenever they need during their time at the hotel
· Ensuring the guests to satisfy fully with services of the hotel

06/2013- 11/2013 [Mimosa Wedding Restaurant - Ho Chi Minh City]

Receptionist:
· Welcoming customers to the restaurant by greeting them, escorting them to the tables, and taking order if required
· Picking customers' calls up to give information, instructions, or make a reservation
· Deal with customers' concerns about food and drink of restaurant when it is necessary
· Giving thank you and welcoming customers back to restaurant next time

01/2012-05/2013 [Hanoi Moment Hotel- Ngoc Khanh Tourism and Service Co., Ltd]

Waitress:
· Setting up the tables available for guests to come anytime
· Welcoming guests and escorting them to the respective tables
· Presenting menus and answering questions to customers about menu items, and making recommendations up request.
· Taking orders, serving food and beverages as required
· Looking after guests during the meal with a polite, friendly and skilled attitude to ensure that they are enjoying their meal.
· Solving any problems relating to the order, quality and taste of food…etc
· Clearing as well as cleaning restaurant once guests leave and making it ready for the next day.

Trình độ tin học: Trình độ B

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: ĐH Thái Nguyên - Khoa ngoại ngữ

Tốt nghiệp năm: 2012 (Khá)

Ngành học: Cử nhân Tiếng Anh

Trình độ học vấn: Đại học

Địa điểm làm việc: Hà Nội

Mức lương: Thỏa thuận

Số năm kinh nghiệm: 2 năm

Tuổi: 25

Ngành nghề: Khách sạn Nhà hàng

Tình trạng hôn nhân: Độc thân

Ngày làm mới: 10/02/2014