Người tìm việc Nhân viên nhà hàng khách sạn cao cấp

Họ tên: Hoàng Thị Hương

Giới tính:

Ngày sinh: 10/07/1990

Mục tiêu nghề nghiệp

Working in a dynamic, challenging as well as high pressure environment and having chances to promote

Hình thức làm việc: Bán thời gian cố định

Cấp bậc mong muốn: Chuyên viên - Nhân viên

Kinh nghiệm

- Số năm kinh nghiệm: 3 năm

- Kinh nghiệm:
08/2015-10/2015: Living in Switzerland for travelling and discovering for two months.

05/2014- 08/2015[Coyen Restaurant- Maison De HaNoi Group]

Hostess- Customer Care
· Welcoming customers to the restaurant by greeting them, escorting them to the tables, and taking order if required
· Working with cucustomers on the phone or in person to give information, instructions, or to make a reservation.
· Dealing with customers' concerns about food and drink of restaurant when it is necessary
· Giving a heart felt thank you for coming and welcoming returning customers back to restaurant.

12/2013- 05/2014[Hanoi Moment Hotel- Ngoc Khanh Tourism and Service Co., Ltd]

Receptionist:
· Welcoming guests to the hotel in a polite, friendly and helpful manner
· Checking in and out for guests using the hotel's accounting system
· Answering telephone inquiries promptly and professionally and transferring calls on
· Providing guests all information of hotel products, services, pricing and promotional offers
· Handling every kind of requests and complains of the guests
· Taking care of and assisting of guests whenever they need during their time at the hotel
· Ensuring the guests to satisfy fully with services of the hotel

06/2013- 11/2013 [Mimosa Wedding Restaurant - Ho Chi Minh City]

Receptionist:
· Welcoming customers to the restaurant by greeting them, escorting them to the tables, and taking order if required
· Picking customers' calls up to give information, instructions, or make a reservation
· Giving thank you and welcoming customers back to restaurant next time

01/2012-05/2013 [Hanoi Moment Hotel- Ngoc Khanh Tourism and Service Co., Ltd]

Waitress:
· Setting up the tables available for guests to come anytime
· Welcoming guests and escorting them to the respective tables
· Presenting menus and answering questions to customers about menu items, and making recommendations up request.
· Taking orders, serving food and beverages as required
· Looking after guests during the meal with a polite, friendly and skilled attitude to ensure that they are enjoying their meal.
· Solving any problems relating to the order, quality and taste of food…etc
· Clearing as well as cleaning restaurant once guests leave and making it ready for the next day.

Trình độ học vấn: Đại học

Địa điểm làm việc: Hà Nội

Mức lương: Thỏa thuận

Số năm kinh nghiệm: 3 năm

Tuổi: 1990

Ngành nghề: Khách sạn Nhà hàng

Tình trạng hôn nhân: Độc thân