Người tìm việc Sales Executive/ Customer Services Officer Bùi Thu Trang

Họ tên: Bùi Thu Trang

Giới tính: Nữ

Ngày sinh: 27/06/1985

Mục tiêu nghề nghiệp

I’m a Hospitality Management Bachelor. I would like to find a job as a Sales Executive, Customer Services Specialist with the hope of taking on more challenges and improve my career as well as making a contribution to the development and success of the company.

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Nhân viên

Vị trí mong muốn: Sales Executive/ Customer Services Officer

Các kỹ năng

- English skills: level C
- Proficient in basic computer skills, Internet, good at Microsoft Office applications (Word, Excel, Access, Power Point…).
- Telephone communication skills, fax, email…
- Customer Services skills

Kinh nghiệm

June 2010 - now Administrator
Information Service and Technology Transfer Co., Ltd.

1/ Organizing outbound trip for customers in training course under the bid package
- Contact to point of partners in foreign country like United State, United Kingdom, Russian, Singapore... to prepare all services during the trainee stay: about accommodation, visa, air-ticket, transportation, ….
- Making Expect Budget for their trip.
- Deal with Customer’s Requirement, and other problems of customers
2/ Organizing inbound business trip for company employees: air-ticket, hotels.
Organizing some tours for company employees: Huong Pagoda on the early days of the New Years, annual summer holidays.
3/ Co-operate with others to take care of customer in the company’ conference.
Talking of task as member of the Company’s Union: organizing to visit sick employees, marriage employees…
4/ Other office tasks...

June 2009 Sales Admin
– May 2010 Minh Viet Investment Corporation – Coldwell Banker Minh Viet Broker Real Estate – Villa D31 The Manor – Me Tri – Tu Liem – Ha Noi – Viet Nam

- Co-operate with Sales team in Customer Services and advertise company’s products. After sales, follow customers who sign contracted.
- Take care of overdue customers every week and send report to Finance Dep as payment process
- Manage AMS – HR system and Upload information of new SEs, SAs in AMS – HR system.
- Manage and Update Sales Condominium Status.
- Updating guest payments (from finance Dep.) and calculate Commission Spreadsheet for Sales Department every month.
- Co-Operate with Marketing Research in find Real Estate Market’s Information.
- Control of using Marketing document (Company’s projects).
- Support directly to the Sales Director
- Stationery Management, Timekeeping, managing phone calls, fax..
- Other office tasks … …

July 2008 - Receptionist
Oct 2008 Heart Hotel – 11B Hang Hanh, Hoan Kiem Dis, Hanoi, Vietnam
Duty on Check-in, check-out guests, Reservation, sell tour programmes directly or by Phone, email, etc, sell hotel services, deal with guest problems, make guest feel comfortable by himself.

Apr 2007 - Waitress/ Hostess
Sept 2007 Au-délice & D’Athur Restaurant – 19 Han Thuyen –Hai Ba Trung Dis., Hanoi, Vietnam.
Welcome guests, serve guests, check bills for guests as cashier,deal with guest problems.

Oct 2006 – Waitress/ Hostess
Feb 2007 Trung Nguyen Coffee shop – 33 Xuan Thuy – Cau Giay Dis., HN, VN
- 81 Lang Ha – Dong Da Dis,HN, VN

Welcome & serve guests, deal with guest problem…

Trình độ tin học: Good

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: Viện Đại học Mở HN

Tốt nghiệp năm: 2009 (Trung bình khá)

Ngành học: Hospitality Management

Trình độ học vấn: Đại học

Địa điểm làm việc: Hà Nội

Mức lương: 7 – 10 triệu

Số năm kinh nghiệm: 5 năm

Tuổi: 29

Ngành nghề: Bán hàng

Tình trạng hôn nhân: Đã kết hôn

Ngày làm mới: 25/11/2014