Người tìm việc Teamleader, supervisor Nguyễn Kiều Diễm

Họ tên: Nguyễn Kiều Diễm

Giới tính: Nữ

Ngày sinh: 05/05/1988

Nguồn tham khảo

Họ và tên: Trần Quốc Việt
Địa chỉ:
Điện thoại: 0907126464
Nghề nghiệp: Ngân Hàng
Quan hệ: Cấp trên
Thời gian quen biết: 4 năm

Mục tiêu nghề nghiệp

I have 4 years in debt collection and customer service fields, I confidence with my experience and ability in this field. I believe myself to help build and grow well in the area of debt collection or customer service, sale for your company and Banking. Now, I want to change and looking for a professional working environment to learn, to better promote their abilities

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Trưởng nhóm/Giám sát

Vị trí mong muốn: Teamleader, supervisor

Các kỹ năng

Skill
• Planning
• Problem Solving
• Leadership
• Time Management
• Communication
• Persuasion and negotiation

Kinh nghiệm

•• 6/2011 – 5/2014
Me Kong Development Joint Stock Commercial Bank – Ho Chi Minh
Team leader collection via phone
- Manage, supervise and urge employees debt to get target, purpose of bank.
- Planning for my team achieve target in month. Besign incentive program of debt, I always design own incentive for only my team, this is encouraged to achieve higher target.
- Assignment and is responsible for the operation of their management team to achieve work requirements that banks offer.
- Make reports about productivity of team debt collection. Reports on the recovery of debt for suppervior or manager.
- Reporting, counting about purpose of my team for suppervior and manager
- Make files data to manage customers for each employee in my team.
- Design tools, that it’s to monitor working time for phone collector. Everyday I sent tools to phone collector, suppervior and manager. Beside keep my team maintain and increase working time.
- Checking, monitoring recording of collection debt to proposed increase methods quality of service.
- Handling and resolving customer complaints: interest, service, quality, debt…
- Tranning collection skils for debt staff ( communication, negotiation, convincing, get PTP…) Develop the ability to handle debt for employees. Design program tranning for new employees. Organize tranning for some key employees everymonth.
- Finding, Interview, recruitment candidates for the phone collector position.
- Confirm correct information of customer and sent feedback to payment center
• 8/2010 - 5/2011
Prudential Finance Company- Ho Chi Minh
Collector
- Recovery of debts assigned via phone
- Sort and classify customers to have appropriate measures to collect debts
- Achieve the assigned targets.
I always get high target assigned. I received many felicitation from company

Các bằng cấp/ chứng chỉ khác

- 7/2006 - 7/2010: Completion of the undergraduate program in Van Lang uni - 9/2010 - 4/2011: complete the conversion program in economics - Level C English

Trình độ tin học: Thông thạo các phần mềm world, excel, powerpoint, outlook....

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: Đại học Kinh tế TP HCM

Tốt nghiệp năm: 2014

Ngành học: Ngân Hàng

Trình độ học vấn: Đại học

Địa điểm làm việc: TP. HCM

Mức lương: Thỏa thuận

Số năm kinh nghiệm: 4 năm

Tuổi: 26

Ngành nghề: Ngân hàng

Tình trạng hôn nhân: Đã kết hôn

Ngày làm mới: 30/10/2014