Communicating with customers and other businesses has changed dramatically over the past century. It started with print, then radio, television, phone, and fax, and now all of us are operating in the fastest medium yet—the Internet. The future is bright for businesses that utilize the Net as a primary medium of communication and sales. The number of Internet users and the amount of business done online around the world is growing at a staggering rate. The world’s population currently holds well over 1 billion Internet users, and the majority of these web-savvy humans have online access at home. They research, study, e-mail, chat, download podcasts, and shop online.
