TMRS. HOGENSON Denied? You're denying my claim? I don't understand. I have full coverage. BOB I'm sorry, Mrs. Hogenson, but our liability is spelled out in paragraph 17. It states clearly... MRS. HOGENSON I can't pay for this. BOB [phone rings] Excuse me. [answers phone] Claims, Bob Parr. HELEN I'm calling to celebrate a momentous occasion. We're now officially moved in. BOB Yeah, well, that's great, honey. In the last three years don't count because... HELEN Because I finally unpacked the last box. Now, it's official. Ha, ha, ha. Why do we have so much junk? BOB Listen, honey, I've got a client. HELEN Say no more. Go save the world one policy at a time, honey. Oh! I gotta go pick up the kids from school. See you tonight. BOB Bye, honey. Excuse me. Where were we? MRS. HOGENSON [sobbing] I'm on a fixed income, and if you can't help me, I don't know what I'll do.