ez-Attendant enhances handling of your valuable inbound business calls. With ez-Attendant your busy receptionist can route calls with the click of a mouse.
The Presence window shows the status of all other system users; at a glance the attendant knows the state of a user with clear icons, idle, busy, DND, calls waiting, etc.
Real-time presence lets the attendant take alternate action; send the call to voice mail, or just click the station icon to transfer.
Flexible call handling
The attendant queue window displays the call waiting list along with queue times. Click to pick-up a call for further action, or drag and drop the call from the queue list to another station for handling.
While on a call, the attendant can type the destination name or number to transfer the call quickly. If the user is busy, the attendant can send a short text message or, if conditions warrant, intrude on the user’s call to notify them of the important waiting call.
Easily accessed features such as Paging and Call Park add to the flexible call handling capability.
ez-Attendant connects over your LAN to the system and synchronizes with the attendant’s telephone.
No matter the geographic location of your attendant, ez-Attendant synchronizes with the system to provide the attendant real-time system and user information over a TCP/IP connection.
For high volume call handling, your system can support up to five (5) ez-Attendant consoles and for networked environments, ez-Attendant can act as the centralized attendant for all the connected systems.
Directory management
ez-Attendant links with local and corporate contact databases for quick access to contact phone numbers. ez-Attendant is compatible with Outlook, Access, Excel, ACT! and Goldmine formats.
Include those VIP callers in the DB and, when a call is received, the callers contact information is displayed on the ez-Attendant console for VIP treatment. ez-Attendant also displays shared Exchange schedules so atendants are aware of the latest group or shared schedules.
ez-Attendant can quickly locate other users and send important business text messages to any iPECS phone with display including wireless DECT or WiFi handsets as well as remote terminals.
Local language support displays prompts and text in any desired language so your attendant can be more productive no matter the language. With ez-Attendant, the attendant can perform basic admin functions for other users, assigning flexible buttons, alarm/wake-calls, and defining station
groups.
* Optional station field display mode: Icon type (small/mid/large) / List type
* Intuitive display icons: Station field(12), Queue window(8), Tool bar(7)
* BLF information display
* Local language selection: Local or English
* Shortcut keys for frequently used functions: ALT/Ctrl/Shift + ….
* Pre-selected and Customized station status message setting
* Station setting modification: station name, COS, Temporary COS, Attendant cancel, Music selection
* Attendant status change: Day / Night / On demand / Weekend / Auto ring/Forward
* Station flexible button programming: individual/group
* Station group management
* Station and ez-Attendant activity log saving: call type /caller /callee / date / time / duration / answered….
* Local phone book import: MS Outlook, Access, Excel/Goldmine/ACT
* Phone book management: register/edit/delete, 16 data field, dynamic search/sort/filter
Flexible Inbound Call Handling
* Call forward: attendant call forward for alternative station
* Call park: location bar show/hide option
* Answering incoming call from queue window
* Screened/Unscreened call transfer by search and go/drag and drop
* Call queuing (Max 20 calls): CLI, Name, Company, Waiting time display
* Message wait indication …Call back • Hold call / Call park and retrieve
* Camp on to busy station • Forced intrusion
* Screen call pop up
