Automotive Service Advisor / Ford Customer Service Writer / Auto Sales

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AUTOMOTIVE SERVICE ADVISOR HIGH VOLUME DEALERSHIP WITH NEW SERVICE FACILITY CURRENTLY BEING BUILT! #1 certified pre-owned Ford store in Michigan #2 largest used car dealer in all of Michigan  Flexible working hours Closed Sundays! Isn’t it time you took your automotive service advisor career further? Job Description Ford Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. Consult with customer on applicable service specials. Ford Service Advisors prioritize required services, and be prepared to provide options upon request. Document declines for services and ask for follow-up on future service considerations Keep customer informed on completion times, service expenses, and possible changes. Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Spend quality time building relationship with the customer.  Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle. Join out winning automotive service team - apply today!