Công ty TNHH Esoftflow cần tuyển Customer Services Officer

Hồ sơ bao gồm

Interested candidates should submit the followings:
• Cover letter
• Curriculum vitae
• References

Cover letter and CV should be prepared in English and submitted to Esoftflow:
Email: recruitment@esoftflow.com and job.vn@esoftflow.com
Website: www.esoftflow.com
Address: 7th floor, Han Viet Tower, 203 Minh Khai, Hai Ba Trung, Hanoi
Tel: +84 4 3641 6864 (ext. 11 or 27)

Early application is preferable. Only short-listed candidates will be contacted.

Yêu cầu khác

Gender: Female/male above 25 years.

Education: University degree on Customer Services, English, Economics, Photo-graphics, Graphic Design…

Experience: At least 2 years of working experience with customer services, English speaking… Experience with quality assurance and quality management for graphics and photos is preferable.

Languages: Fluent in English both written and orally. Fluent in Vietnamese.

Competencies:
• Solid background in Customer Services
• Good communication skills.
• A professional mindset with an eye for detail and demonstrate knowledge of customer services, preferably graphics/IT.
• Patient personality and attention to details
• Good leadership and management skills.
• Proven capacity to apply a structured approach to working with assignments.
• Self-motivated with strong team skills, high degree of punctuality.
• Hard working and good health.
• Willingness to work in shifts ( morning, afternoon, night).

Quyền lợi được hưởng

Benefit package is offered in addition.

Mô tả công việc

The Customer Services Officer will take on a series of tasks and responsibilities relating to customer relations and customer complaints during the night shift. The CSO will work closely with production to ensure on time delivery, update new requirements and do all communication work with clients. Besides that, CSO will work with Sales Manager to update any customers’ issues.

More specifically, responsibilities will include:

Monitor customer requests/ complaints:
• Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.
• Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time,
• Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.

Update customer requirements:
• Report and update customer's requirement - to management, related parties for working and feedback on the solutions.
• Report customer's new request / concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.
• Provide monthly / quarterly volume forecast to Sales Manager and Production Manager.

Support Sales Manager:
• Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.
• Support sales with various tasks including lead generation, competitor analysis, client database and key account plans

Coordinate other departments in customer relations:
• Coordinate with Accounting to generate and update weekly / monthly sales report to Sales Manager and Production Manager.
• Properly handover the ongoing / outstanding tasks among the daily shifts between CSOs and Night Shift Manager.

Others:
• Support production with reporting on client satisfaction including complaints and on time delivery
• Other tasks assigned by Sales Manager
• Report directly to Sales Manager.

Giới thiệu

Công ty TNHH Esoftflow là công ty 100% vốn Đan Mạch được thành lập tại Việt Nam từ năm 2007. Esoftflow chuyên cung cấp các dịch vụ và giải pháp đồ hoạ trong lĩnh vực bất động sản cho các khách hàng tại châu Âu, châu Mỹ, châu Úc và là một trong những Công ty hàng đầu thế giới trong lĩnh vực xử lý ảnh. Hiện nay Công ty đang tiếp tục phát triển đa dạng sản phẩm và mở rộng ra các thị trường trong khu vực và quốc tế khác. Công ty luôn chú trọng xây dựng môi trường làm việc chuyên nghiệp, hiện đại và tạo nhiều cơ hội cho nhân viên phát triển bản thân.
Để tiếp tục thành công của esoftflow, chúng tôi đang tìm kiếm những nhân viên ở nhiều trình độ và năng lực khác nhau. Những nhân viên có động lực mạnh mẽ, những người cởi mở và không ngại thử thách chính mình và những người xung quanh.

Thu gọn