Customer Care/Sales Advisor - Bilingual English/Spanish

Mô tả công việc

Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions.   About the Company Teleperformance is the number one contact center and client relationship management company in the world.  Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 120,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.  Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.   Primary Duties, Responsibilities and Requirements    Responsible for all customer inquiries and questions Provide excellent customer service at all times Follow up to customer inquiries by taking specific action in a timely manner Troubleshoot equipment and system problems Problem solve to help customers resolve issues on first call Enters data from customers into various software programs Appropriately communicate with upset customers to resolve their inquiries Thrives as a team player in a fast-paced, high-energy, change-oriented environment Participates in additional training courses when needed Performs other duties as required and as assigned by supervisor or manager Exercise retention efforts when appropriate Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan