Customer Service Agent

Mô tả công việc

Farmers is looking for our next generation of leaders! If you’re looking for a company that offers stability, growth potential, and a strong emphasis on our values of integrity, respect, courage, achievement, curiosity and action, then apply today to find out how you can become a dynamic part the Farmers team! We are looking for results-driven, customer service focused individuals to build a rewarding long-term career with us as an: Customer Service Associate! This is an entry-level Customer Service position in our Contact Center. Duties will include the following Handling our customers' first report of claims (Auto, Homeowners, Non-Auto Liability). Taking status calls on claims. Offering services such as rentals, repair services, and fire/water restoration. This is an extremely important position as you will be working directly with our customers who may have been involved in a car accident or have had property damage to their home. Our customers expect to discuss their claim with someone who will not only handle it knowledgeably, effectively, and efficiently; but also someone who genuinely cares about them and what they are going through. One of our main goals is to make sure that our customer feels at ease at the conclusion of the call. Here are just some of the benefits we offer: 1.            Entry level customer service position – no insurance experience is required 2.            100% Paid Training 3.            Short-term Incentive Plan 4.            401K with Company Match up to 6% 5.            Company funded retirement plan 6.            Tuition assistance (including 100% of books) 7.            Medical, dental, vision, and life insurance 8.            Company paid Short-term Disability 9.            Tremendous opportunity for growth and upward mobility 10.         Performance is rewarded – you drive your own success 11.         On-site amenities including: fitness center/shower, Walking trails in and outside, Game rooms, Internet bar, Learning Center, Food vendors, Employee Credit Union/ATM, and more 12.         Company Store (stamps, DVD rentals, gift cards, and more) 13.         State-of-the-Art Facility 14.         Business Casual Dress Code (including jeans) 15.         Community Involvement (i.e. Corporate Challenge, March of Dimes and 16.         EXTRA INCENTIVE PAYS FOR NON TRADITIONAL SHIFTS Skills and Abilities -Must be willing to work in a very structured (contact center) work environment -Must be able to adhere to schedule (breaks/lunches) -Must be able to obtain license (claims adjuster) -Must be able to pass pre employment assessment(s) Physical Actions Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English) Physical Environment Required job duties are normally performed in a climate-controlled office environment. Education Requirements High school diploma or equivalent. Experience Requirements Must have 1-3 years of customer service experience in banking/retail/hotel/food service, etc.  Special Skill Requirement Communication Skills Personal Computer Literate Bondable "Find your connections to Farmers through your ConnectusCharlie.com account"