Customer Service Rep/ Call Center Benefits Administration Advisor *** $12.50/hr *** Multiple Bilingual Spanish Openings ***

Mô tả công việc

Customer Service Rep/ Call Center Benefits Administration Advisor ... are you at the stage of your career where you are ready to step up to play a vital role in the success of an organization? Is providing premium customer service important to you? Multiple Bilingual Spanish Customer Service Rep/ Call Center Benefits Administration Advisor opportunities are available now with a busy Schaumburg organization, paying $12.50/hour. Customer Service Rep/ Call Center Benefits Administration Advisor primary responsibilities: address inquiries via incoming telephone calls (within 2 rings), emails, internet chats in a professional and courteous manner navigate multiple computer screens/ programs to identify benefit information to accurately assist internal and external customers with inquiries/ issues thoroughly document communications with clients into call log as well as follow up and problem resolution actions (ensure problems are resolved within 48 hours) conduct research and analyze information/ records to resolve issues in a timely fashion perform data entry, filing and other clerical functions as assigned communicate with insurance carriers and medical providers collaborate with a team to manage projects