Customer Support Analyst 1/LGMD Administration/ FT

Mô tả công việc

SUMMARY: Provide computer desktop and peripheral device support at Lafayette General Medical Center. Tasks include installing and supporting PC components and devices such as workstations, printers, monitors, multifunction devices, and network interface cards. Respond to assigned help desk tickets by identifying, troubleshooting and resolving device and desktop operating system issues. Install and support Windows operating system, versions 95, 98 and NT; 2000, and XP. Install and support Novell Netware client and Microsoft Windows client network protocols. Install and support remote access clients.  *CB* SUPERVISORY RESPONSIBILITIES:N/A ESSENTIAL DUTIES AND RESPONSIBILITIES: The Customer Support Analyst I will install hospital specific applications on workstations, maintain documentation associated with hardware and software modifications, work within a team to implement departmental software upgrades on PCs and resolve, with the assistance of network engineers, LAN/WAN connectivity issues. Customer Support Anaylyst I will be familiar with LAN /WAN technologies, topologies, protocols, Ethernet, Token Ring, Frame Relay, 3270 DynaCom, TCP/IP, wireless networks. Customer Support Analyst I is to be the liason between Information Systems and hospital departmental groups. They are to assist with office moves by disconnecting and re-connecting PCs, printers, multifunction devices, monitors, and keyboards. They are to provide weekly project reports to the Microcomputer Supervisor, escalate to management any issues or problems affecting customer and/or projects, provide solutions relating to those issues, Identify new and/or innovative measures to ensure excellent customer service along with implementation plans. Other duties may be assigned by the Microcomputer Supervisor and/or the Director of Information Systems Technology.  lkj;lkj;lj8 *CB *CB**