Full Time Teller

Mô tả công việc

Why Vibe Credit Union: Cutting edge technology for our members and employees Friday jean day We celebrate food, sports, festive occasions Premier benefit package, including fully paid medical and dental insurance, vision, STD, LTD, Life Insurance and 401(k) with generous match Employees really matter and we create a fun working environment We offer continuing education We empower our employees Why the Teller (Member Service Specialist) position: Be part of creating a unique banking experience Utilize your coaching experience to bring out the best in the branch employees Put the focus on our members to enhance their financial well-being We are seeking Full Time Tellers for our South Lyon branch.  The primary purpose of this position is to assist Vibe Credit Union in fulfilling our Brand Positioning Statement:  We create a unique banking experience that allows us to connect with people to deliver amazing service and cutting edge technology.  To achieve this goal the Teller must deliver high quality service to both internal and external members in alignment with our Service Promise. In addition, the Teller greets members warmly while being responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier’s checks, money orders, and cash advances.  The Teller balances each day’s transactions and verifies cash totals.  Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required.  Ensures that members are promptly and professionally served.  Performs cross selling functions.  Maintains a high level of accuracy in their work. Deliver outstanding service to both internal and external members that fulfills our Service Promises. Meet established Sales and Services goals. Must possess effective knowledge of the Vibe Credit Union’s products and services. Assumes responsibility for the efficient, effective and accurate performance of cash functions. Represents Vibe Credit Union in a courteous and professional manner Receives payments/deposits in person or by mail; determining any check holds Processes and disburses cash withdrawals, cash advances, traveler’s checks, cashier’s checks, money orders and similar transactions Opens and closes computer terminal daily in accordance with cash software program.  Orders and verifies cash, processes assigned cash and transactions and balances at the end of the day Verifies transactions.  Monitors deposit amounts and examines documents for endorsement and negotiability; records all valid identification.  Detects and resolves discrepancies promptly Understands regulations and internal policies related to the Bank Secrecy Act (BSA) and completes the annual testing. Assumes responsibility for establishing and maintaining effective, professional business relations with members. Ensures that members’ requests and questions are promptly resolved Operates personal computer (PC) to research information for members when authorized Receives and processes new member accounts and changes to existing accounts Receives and processes name changes, address changes and other account information as needed Ensures that all members are informed of Vibe Credit Union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options and other related services and information Maintains privacy of member’s account information Ensures that the Vibe Credit Union’s quality reputation is maintained and projected Assumes responsibility for establishing and maintain effective coordination and working relationships with area personnel and management. Assists area personnel as required.  Provides guidance to other MSRs Keeps supervisor informed of area activities and of any significant problems or concerns Completes required reports and records accurately and promptly Attends meetings as required Assumes responsibility for related duties as required or assigned. Performs drive-up and ATM/night drop functions as assigned Cross-sells Vibe Credit Union products and services Ensures that work area is clean, secure and well maintained Performs related clerical duties as required Participates in sales goals and product penetration programs Education:     High School graduate or equivalent education Experience Required:  Previous teller and sales experience required. Skills/Abilities:  Strong customer service skills.  Experience with social media and technology.  Ability to multi-task.  Good communication skills, professional appearance, dress and attitude.  Good math skills.  Ability to operate windows-based PC and business equipment. ~CB~