Job Summary: Collects appropriate samples for testing, including phlebotomy procedures, venous and capillary punctures, and urine collections for medical and legal testing procedures. Work also includes: 1) computer inquiry and entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines; 2) processing and preparing samples for testing at FHS laboratories; and 3) processing, preparing and packaging samples for delivery to testing labs. An incumbent may also provide guidance to new employees/students on department procedures and policies. Work is conducted in accordance with all regulatory accreditation agency requirements. Work requires: 1) ability to communicate effectively, 2) exemplify customer service and 3) knowledge of laboratory procedures and equipment, accessioning, verifying specimens and specimen requirements, and skills in using a laboratory information system. Some assignments may require out-of-office travel. Essential Duties: Performs collections to include venipuncture, capillary procedures and special collections on pediatric and adult inpatient and outpatient populations using safety devices and tools appropriate for the situation. Provides communications support using established customer service standards. Takes verbal orders. Clarifies patient test orders, and transfers calls. Communicates with and verifies records that identify a patient. May provide information on laboratory results; describe specimen collection protocols, and esoteric test research. Uses hospital and laboratory information system programs, to include (in the pre-analytic phase), ordering, sample labeling, log-in, test cancellation, test modification, test add-on, etc, and in the post-analytic phase, final sample disposition into the sample inventory system/storage. Performs processing duties and prepares samples for testing to include: labeling, centrifugation, aliquoting, and preserving sample integrity. Test ready samples are delivered for testing or packaged for dispatch following specific guidelines. Completes follow-up protocol and maintains an audit trail for any ambiguous orders or issues to bring resolution to concerns in accordance with department procedures. Cultural Sensitivity and Competence: Demonstrates proper use of communication tools/materials for effective communication and understands how the culture(s) of patient populations can affect communication, collaboration and the provision of care, treatment and services. Patient Population Served: Demonstrates knowledge and proper skills associated with the department’s defined specific populations served. Performs related duties as required.