Office Services Clerk III Team Lead

Mô tả công việc

Coordinates and evaluates workflow for the business operations department to ensure maximum results for the client by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned.  Oversees the Print, Mail Services/Processing and/or Imaging areas, in addition to understanding the operation of the systems, equipment and associated reporting requirements. Assigns tasks as needed to a team of employees in the proper procedures associated with the processes and reporting requirements of the respective production area. Performs basic trouble-shooting on system or equipment issues which may impact production work, and coordinates repair procedures with internal and external resources, as may be required. Reports any problems with systems or equipment to the Business Operations Manager and/or IT department, and/or appropriate service provider. Prepares daily reports as necessary to support tracking, productivity and client billings. Handles the mail separation and distribution process. Trains and assists in coordinating and motivating staff to achieve the outcome expected to meet deadlines and internal goals. Assists with maintenance of up to date copies of all procedure manuals, correspondence, checklists and audit matrix for both companies. Conducts internal audits for other team members, processes any required corrections and document on audit matrix for dept. review. Processes month end reports and works closely with accounting to ensure balancing and monthly closing including write offs and collection procedures. Trains and mentors team members on system applications, processes, and client inquiries and reports feedback to manager on progress and any existing issues.