Recruiting Manager

Mô tả công việc

Recruiting Manager   Recruiting Manager C3/CustomerContactChannels is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.  C3 builds solid partnerships with its clients based on mutually determined business objectives.  Our service offering includes contact center services, web services, data analysis, back office solutions and consulting services.  Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.   Position Purpose This position is responsible for providing the highest level of staffing services to internal leaders and associates. This position delivers high quality professional and executive-level candidates and advances the company brand across numerous markets and professional communities, while guiding hiring managers and candidates through the selection process. This individual will perform full life-cycle recruiting and maintain excellent relations with hiring managers, candidates, and the community at-large. A wide degree of creativity, near- and long-term recruiting vision, business understanding, and personal organization is required.   Position Type This is a full time temporary position with opportunity to become regular position based on performance and business needs.   Job Responsibilities Provide exceptional client service and full lifecycle recruiting for corporate, management, executive and professional level positions as well as assisting on new site launch both domestic and international. Confer with senior leadership to identify staffing needs, workforce planning strategies, and search options. Write complete and detailed search assignments (client engagement documents), ensuring an understanding of job duties responsibilities and business requirements. Develop and maintain strong working relationships with department heads, vendors, community organizations, and other team members to create a partnership that yields success, predictable results and credibility. Develop and maintain a network of contacts to help identify and source qualified leaders. Leverage online recruiting resources and in-house ATS to identify and recruit the very best candidates. Create and foster relationships with colleges and diverse professional organizations to attract and recruit alumni and diversity candidates. Review resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements. Provide complete, accurate, and inspiring information to candidates about the company and position. Pre-screens candidates. Create and present pre-screening questions to hiring managers for collaboration and approval. Manages and coordinates all communication with candidates. Interviews all candidates presented to hiring managers and includes the use of advanced technology to conduct behavioral-based interviewing methodologies. Manages the scheduling and logistics of all interviews between candidates and hiring managers. Prepares candidates for interviewing with specific hiring managers by providing detailed information on the company, our business strategy, department background, job descriptions, and expectation-setting. Organizes, leads and documents post-interview debrief/feedback and post-mortems with interview teams and candidates. Reviews the hiring manager’s interview performance with each candidate and take appropriate action when warranted. Performs detailed reference checking and/or reference analysis on selected candidates and reviews results with hiring managers. Extends offers of employment to selected candidates under the direction of the Director of Talent Acquisition and hiring managers and within the guidelines of the company compensation policy. Manages the presentation, selection, offer, negotiation, closing, and administrative components involved in full life-cycle recruiting. Conducts follow-up calls and quality-improvement studies with hiring managers and new hires. Maintain accurate and well-ordered documentation on all candidates, searches, hiring managers interactions, and other recruiting activities to ensure a safe and thorough audit if required. Uses effective communication approaches that include proactively keeping others informed, appropriately expressing ideas and thoughts verbally and in written form, and timeliness. Works cooperatively with all members of the Talent Acquisition team to develop and implement staffing plans and activities. Visits all hiring-manager departments to develop a thorough understanding of the department and job specifics and uses that information to help candidates fully understand the opportunity. Participates in the development of ongoing creative and cost-effective sourcing strategies. Develops an effective pipeline of key talent potentially available for immediate hire as succession planning needs dictate. Stays informed of trends and innovative recruiting techniques in order to be competitive in state-of-the-art recruiting practices. Works with and/or directs the efforts of a Talent Acquisition Coordinator and Recruiters Provides recruiting and interviewing support for new site ramp-up and launch