Technical Architect

Mô tả công việc

Job Title:- Technical Architect  Location:- Richardson, TX   Job Description:- Skills & Experience Required:- Good understanding of technologies used by call centers, specifically one or more of the following: Business process management and workflow Service oriented architecture (SOA) –, integration patterns Telephony infrastructure (e.g. IVR, CTI, ICM) Knowledge management (e.g. Inquira, Knova, eGain, RightNow, KANA) Email management (e.g. KANA, eGain, RightNow) Business rules engines (e.g. Blaze, ILOG, etc.) Multiple channel access (e.g. phone, web, chat, SMS, forums, blogs, wikis) Business intelligence Portal solutions and frameworks (e.g. BEA, ATG, TIBCO, IBM) Infrastructure, storage, networks Strong development experience using J2EE, web services and database technologies Knowledge of infrastructure components, middleware and SOA Must be customer focused to understand and appropriately respond to customers' business needs Demonstrated ability to interface effectively and collaborate with clients, peers, and management to develop solutions and ensure stakeholder buy- in Demonstrated ability to accurately analyze information and make sound decisions.  Job Responsibilities:- ·         Candidate will serve as a technical architect and application specialist in the detailed design, build, and delivery of applications that solve our client’s business challenge.  The technical architect operates in a multi-function role often consisting of:  requirements analyst, systems analyst, architect, implementation designer, and implementer. Support business process design workshops related to relevant processes Assist with project estimation deliverables that drive project planning and work break-down structure Completion of Technical Software Specification Serve as an expert in product capabilities, application design, and development Design and development of interfaces to client back-end systems Lead a sub-team of developers in support of implementation Overall responsibility of code quality, code migrations, and package deployment Engage solution architect for solution validation and propose future product enhancements      Apply at:- [Click Here to Email Your Resumé]   Tech Mahindra (Americas), Inc.   “Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions."