Người tìm việc Bulding Management Assistant Dương Văn Dũng

Họ tên: Dương Văn Dũng

Giới tính: Nam

Ngày sinh: 12/09/1980

Mục tiêu nghề nghiệp

To become professional manager.

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Tư vấn/Trợ lý

Vị trí mong muốn: Bulding Management Assistant

Các kỹ năng

- Take command Microsoft office, 10 fingers skill , excellent work tools using. - Take pain to learn , flexibility, creation and enthusiatsics.
- Recruitment skills, training skill, management skill. - Professional working, self organization, responsibility.
- Presentation, Negotiation, Persuation skill
- Comprehensive & communication skill
- ability to work in team or independence - Time management, scheduling plan
- Friendly, quickly appoach, ability to research

Kinh nghiệm

AREA OF PROPERTY MANAGEMENT – COMPLEX BUILDING
Goal  Building projects will be run smoothly as planned
 Assurance building is under security safe case, beautiful looking for and providing a professional, prestigous, high quality service enviroment.
 To bring optimal satisfaction for investor, customers, resident living and working at building.
TYPICAL PROJECT Vin Group – Building Sale and Management company Vinhomes
Royal city Building and Trade center – 72A Nguyen Trai, Thanh xuan, HN
5/2014 - present
----o0o----
Chức vụ: Customer Care Sum of apartments 884
Apartments number for living 280
Sum of apartments are under construction register 120
Lobby and surrounding area
Management of
Receptionist, Security, House keeping, Contractor.
Phối hợp: Designer division, Construction devision, suppliers, appropriate authorities.
Báo cáo tới: Building Director Assistant
Property Management company PMC. jsc
Sky city 88 Lang Ha, Dolphin Plaza My Đinh, Mulberry lane Thanh xuan.
4/2013 –4/ 2014
----o0o---
Title:
 Building director assistant and customer care
 Service supervisor
WORK EXPERIENCE
1 Building Director Assistant
Experience  Supporting building director in management all activities of building.
 Contrators and Suppliers searching.
 Training course supervision for staff.
 Management: paper/ dispatch/ notice/ statement/ human resource profile. Documentary transferring management.
 Approval paper making: preparation, activities budget, event programe.
 Timeskeeping management.
 Labour union activities organization.
 Setup form, work process, guidance handbook.
 Supporting other job: carparking lot card, access card, resident card, contractor card…Receiving and handling all customer ‘s service using requirements by mean of Service Division, Customer Care unit.
 Time schedule making for periodic meeting and summary.
 Supervision all activities of other division: Service center, technical department, customer care unit, contractor, suppliers…
 Report summary from other division.
 Completion profile and summary report making about building operation business to investor and building director.
Report  Receving reports from other department by calendar.
 Review report: plans, results in fact, next plans.
 Evaluation all activities.
 Daily/ weekly/ monthly/ quarterly report making about all activities to building director and investor.
Tool for supervision  Computer/ email/ handphone
 Dispatch/ Statement/ Notice
 Minutes
 File/ profile, contract.
 Building management system BMS.
2 Customer Care
Experience  With investor handover apartment to resident: check before handover, introduction ( building, apartment, facilities…), initially furniture handover ( key, mailbox, hotline, resident card…)
 Information collection, update resident into database, update apartment state ( handover, not handover, living, for rent …) from receptionist.
 Establishment and maintenance good relation with resident and tenant.
 Setup directory, hotline, emergency call, supplier,contractor, ….for answering.
 Receptionist team management: training, assignment, timeskeeping. Receiving customer’ request from receptionist team.
 Analysis, classification and handling of requirement on soft system BMS from customer through many channels: hotline, receptionist, other unit ( complaint, wrong problem, facilities using, parking lot, elevator card, classroom registration, contruction registration, furniture moving, service charge…).
 Transfering to other department with suitable requirement.
 Combination with design department, contruction department, contructor, supplier for maintenance.
 Supporting resident of temporary and absent procedure.
 Setup policy for resident and tenant at building for important information guidance.
 Combination with technical team to write using consume index: electricity, water ( hot/ cold).
 Supervision contruction registration profile of resident.
 Supervision special requirement: wood floor, air conditional, smell system, interior….
 Survey service quality by quarter.
 Setup and deployment all event, classroom, entertainment programe for resident.
 Deft management, support to make debit note, checking abnormal situation about motor before making invoice. Proposal of reduction with mistake case.
 Distribution: grateful gift, new apartment owner, entertainment ticket…
 Checking cleaning/ security/ pest control quality at building and surrounding area.
 Update apartment state: not handover, completely handover, completion, living, for rent; update resident.
 Attendance of traing course: orientation, regulation..
 Profile management: contract, contruction, resident, minutes, request form…
 Weekly report making: stastistic all problem ( done, not yet, pending), number of contruction apartment, state of apartment, internet/ television/ K+ registration, balcony state…..
Report  Receiving report from Receptionist, security, house keeping, contractor.
 Statistic database from building management system BMS.
 Reporting to Building Director Assistant.
Tool for supervision  Computer/ email/ handphone
 Customers’s requirement supervision profile
 Form, procedures for resident tenant.
 Minutes
 File/ profile, contract.
 Building management system BMS.
3 Service quality supervisor
Experience  Supervision of shift time of contractor
 Supervision of daily and periodic work time of each team.
 Supervision staff and contractor absent or present.
 Supervision of contractor’ work quality
 Supervision of rule and work process’ contractor
 Supervision of property, devices: right num ber, right position, right function.
 Supervision vehicle in/ out of building
 Supervision people in/ out.
 Supervision local security and they activities: camera, alarm system.
Report  Receiving report from contractor.
 Report summary to Building service manager.
Tool for supervision  Computer/ email/ handphone.
 Contractor’s activities supervision profile.
 Minutes
 Checklist
TELECOM AREA

09/2010 – 9/ 2011
International telecom company FPT
---o0o---
Title: Team leader of telecom business
Tasks and Experiences.
 Business activities deployment at project ( internet, transmission, voice IP….)

06/ 2007 – 09/2009
VNPT group
---o0o---
Production and business area: Telecom infrastructure investment and service supplying on available system.
Tasks:
 Call center manager.
 Tech officer
 Internet transaction staff.

Trình độ tin học: Microsoft office 2007/ Any tool apply for work

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: ĐH QG HN - ĐH Công Nghệ

Tốt nghiệp năm: 2003 (Khá)

Ngành học: Telecom

Trình độ học vấn: Đại học

Địa điểm làm việc: Hà Nội

Mức lương: 10 – 15 triệu

Số năm kinh nghiệm: Hơn 5 năm

Tuổi: 35

Ngành nghề: Thư ký Trợ lý

Tình trạng hôn nhân: Độc thân

Ngày làm mới: 16/01/2014