At Home Advisor - Customer Relations

Mô tả công việc

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enthralled by the way things work, you can multitask across systems and applications, analyze and resolve a variety of complex customer issues. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help resolve issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor on our Customer Relations team.This is a work from home position and we can consider candidates from cities across the US-you do not need to live in the city this is posted in to be considered.Key Qualifications:•Discipline to work remotely from home•Minimum typing speed of 35 wpm•Availability to attend approximately five weeks of virtual training on a fixed schedule that may include weekends•Flexibility to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST seven days per week•Successful completion of a pre-employment assessment and criminal background check•Successful completion of initial training •Negotiation and Problem Solving Skills •Demonstrated ability to be resourceful and flexible with changes•Experience resolving complex customer issues or questions•Excellent time management and organizational skillsDescription:As an AppleCare At-Home Customer Relations Advisor, you'll resolve complex customer issues efficiently and effectively while providing a world-class experience. You’ll be the friendly voice of Apple prior to and/or after returns, servicing or exchanges, providing award-winning customer service. We’ll rely on you to develop creative solutions in a timely manner to meet customer needs — and remind them that behind our great products are amazing people.This position comes with competitive pay, great benefits, stock purchase plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development. We’re looking for customer focused individuals with superior interpersonal skills, self motivation, outstanding follow through and the organizational ability to work under aggressive time commitments. Responsibilities include communicating official positioning on company issues, identifying and escalating emerging product or customer dissatisfaction issues, identifying opportunities for operational improvements and suggesting improvement strategies. The ideal candidate will use company policy and procedure to resolve a variety of issues while working on problems of moderate scope where analysis of situations or data require a review of a variety of factors. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management.Education:1-2 years of experience in a customer service/support environment Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.