CE II, South Bend, IN

Mô tả công việc

Summary Description: NCR Field Service Technician- (Customer Engineer level 2) associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer s satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform Tier II/III work on products and services of medium-high complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocol. Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support. About NCR Corporation: NCR Corporation (NYSE: NCR ) is a global technology company and leader in automated teller machines, self-checkouts and other self- and assisted-service solutions, serving customers in more than 100 countries.  NCR's software, hardware, consulting and support services help organizations in retail, financial, travel, healthcare and other industries interact with consumers across multiple channels. NCR's Shared Services is a leading global IT support service provider. NCR is a service partner with leading technology companies - Cisco, Nortel, Sun, Dell, HP and others… Key Areas of Responsibility Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/regions Provide continuity of customer operations and high levels of customer satisfaction **NCR offers includes a competitive base salary, 401(K), strong work/family programs, and medical, dental and disability coverage **No relocation assistance is available for this position