Claims Customer Service Representative - Liberty Lake, WA (Spokane)

Mô tả công việc

At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2014, Liberty Mutual Insurance had $39.6 billion in annual consolidated revenue. Our financial strength and profitability rely on the skills, knowledge, and creativity of our more than 50,000 employees in over 900 offices worldwide. As number 76 on Fortune Magazine’s list of the 100 largest corporations in the U.S., we have the resources and training our employees need to drive our business forward and be successful in an ever-evolving, complex world. Start your career at Liberty Mutual Insurance- A Fortune 100 Company! Start your new year at Liberty Mutual Insurance as a Customer Service Rep (CSR) in our Personal Lines Claims division.  As a Claims CSR, you'll provide exceptional service to our customers each and every day by completing First Notice of Loss, handling service calls on existing claims, and addressing customer inquiries in a variety of areas. This role interfaces with customers, agents and third parties and requires exceptional listening and communication skills.  It's a great place to launch your career! Responsibilities:Take inbound calls from customers related to policy/coverage, first notice of loss and existing claims on multiple personal  lines of coverage by adhering to set up, coding, and handle time requirements. Take First Notice of Losses on new claims, and move those claims through as much of the claims process as possible. Must understand relationships between estimates, severities and bottom-line results. Issue payment on glass and tow claims. Use claims automation systems to fullest extent possible to ensure a quality experience within a target handle time. Perform all responsibilities to achieve individual goals on quality, time and customer satisfaction results.