Coordinator, Clinical Research -- IRB -- Pharma

Mô tả công việc

Schulman Associates IRB is excited to be joining the Research Triangle Park community!  We’re growing and we want you to grow with us! As a Coordinator, Clinical Research, these skills are critical:  attention to detail, accuracy, organization, efficiency, effective communication, customer service . . . the list goes on!  Our overall mission is to help protect human clinical research participants.  What we do matters a great deal to society.  Our success over the years is a direct result of the talented group of professionals we employ and their unwavering attention to the needs of each and every client.  Be the energetic and motivated individual who'll join a great team who fully enjoy working together!   Title:                       Coordinator, Clinical Research – IRB – Pharma Status:                   Full time, hourly with comprehensive benefits package Reports to:            Manager, Operations Team Location:               Research Triangle Park, NC                                                                                                                                       Position Summary:   You’ll play a key role as a Subject Matter Expert in providing operational support that contributes to our mission of helping protect human clinical research participants.  The primary objective is to manage assigned operational processes to deliver services that meet our customer needs while also fulfilling Schulman’s mission to protect human research participants.    Primary Responsibilities:   Serve as the subject matter expert and internal point of contact for the team and the organization Ensure efficient team operations by assisting in the management of workflow and the oversight and training of Specialists Respond to complex or escalated issues both internally and with customers Efficiently manage assigned work, ensuring quality and turn-around times are maintained Prepare, maintain and process accurate and complete client files and database tracking Establish and maintain client relationships, proactively communicating to answer questions, facilitate the process and manage expectations Continually proof documents and make assessments to ensure high quality and minimal changes Identify issues for escalation and collaborate with management and/or team members to resolve appropriately Assist within the team and other teams as needed Other duties as assigned