Customer Engineer – 2nd/3rd shift

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 Customer Engineer – Second/Third shift position                   REQ# 4152   Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together. Join us. Together we’ll create solutions for a more connected, mobile and secure life. For more information, visit www.entrustdatacard.com. Follow us on Twitter, YouTube and LinkedIn.   Position Purpose:  The Customer Engineer will provide field technician support to our customer in the Atlanta, GA area.  They provide both preventative and emergency maintenance, and ensure the equipment at customer sites is in proper working order.  The Customer Engineer will perform the accountabilities detailed below and other duties as assigned.  This is a Second shift position (2:00 pm to 10:30 pm).   Saturday coverage will be handled on a rotational basis.  Additionally there will be periods of heavy production when the coverage is 7 days per week for a couple of months.   This position will be subject to annual criminal and credit background checks and drug screens.   Responsibilities:   Electromechanical Emergency and Preventative Maintenance 60% Deliver high quality preventative and emergency maintenance services on Datacard equipment Diagnose and understand equipment problems Work with a high degree of autonomy with the ability to test, diagnose and resolve issues Utilize Oracle or equivalent ERP platform in use by Datacard to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management.   Customer Interaction 30% Interact with customer operations staff Be consistently reliable and timely in all aspects of the position, and display a positive attitude. Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance. Work to continually improve customer relations Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Datacard values   Learning and Development 10% Participate in company sponsored personal development and quality initiatives Complete all company training and development courses required by Datacard Develop competency in required applications to confidently use diverse software and systems required by the operation Assist less experience personnel that require assistance with difficult repair problems Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement