Entry Level Help Desk Agent / Jr. Help Desk Representative

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Job ID: 3902_SDA_CO Job Title: Entry Level Help Desk Agent / Jr. Help Desk Representative Job Location: Denver, CO 80202 Duration: 7 months Contract + Possibilities of extension     Roles and Responsibilities: •          Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.. •          Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group. •          Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. •          Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. •          Answer, evaluate, and prioritize incoming requests for assistance from internal customers experiencing problems with computer hardware, software, and other computer-related technologies.  Provide quick, responsive, high quality and consistent customer service. Knowledge, Skills  •          Good understanding of computers, mobile devices, and MS Office applications, (Word, PowerPoint, Excel, Outlook)  •          Strong organizational skills.  •          Strong written and oral communication skills.  •          Excellent analytical and problem solving skills.  •          Data recovery from crashed hard drive  •          Virus remediation  •          PC repair (replacement keyboard, display/LCD, RAM etc)        Contact Information: For further details on this role OR to apply, please contact Dharmanshu Parmar at [Click Here to Email Your Resumé] / Call on 973-637-1902 / [Click Here to Email Your Resumé]