Guest Services Coordinator/Assistant Facility Manager

Mô tả công việc

  About JLL JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual fee revenue of $4.7 billion and gross revenue of $5.4 billion, JLL has more than 230 corporate offices, operates in 80 countries and has a global workforce of approximately 58,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 3.4 billion square feet, or 316 million square meters, and completed $118 billion in sales, acquisitions and finance transactions in 2014. Its investment management business, LaSalle Investment Management, has $53.6 billion of real estate assets under management. For further information, visit www.jll.com. Position description Currently, we are seeking a Guest Services Coordinator/Assistant Facility Manager to join our expanding Facility Management team in Minnetonka, MN and Eden Prairie, MN to support the operations of a multi-site portfolio.     Essential Functions:   Provide exceptional customer service as single point of contact for onsite event management. Coordinate with vendor partners in order to execute a One-Team approach to service delivery. Work with client to offer a one stop shop for all requests. Coordinate customer request with vendor partners and facility team. Work with Facility Managers, Senior Facility Managers and Regional Manager to oversee the delivery of maintenance and repair services. Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction. Interface with occupants of selected properties and ability to develop and maintain relationships. Assist in the development and management of annual operating budgets. Perform quarterly seat audits in support of Occupancy Planning. Coordinate alliance partner and all 3rd party vendor activities. Inspect assigned properties on a regular basis to ensure that all sites are clean, orderly and in good repair. Support the team in the implementation of special projects for the client. Insure compliance with Jones Lang LaSalle Engineering Service Compliance Program. Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis. Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review. Manage the maintenance of existing contracts. Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes amending contracts, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance. Collaborate with account Sourcing team on opportunities to define scope, coordinate supplier walk-through, and manage supplier performance at property level. Other duties as assigned.