Manager of Compensation Products

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POSITION SUMMARYMCUL is a leading provider of HR software with over 1,400 clients nationwide. The Manager of Compensation Products will oversee all operations related to the development of, and customer service around, Compease - a leading salary administration software application. The Manager will frequently present complete documentation to senior management outlining product enhancements that represent both strategic enhancements to the product, as well as enhancements that will reduce the inflow of client support requests. The Manager will be responsible for sole and direct communication with the project manager of the development team to ensure a mutual understanding of the documentation related to product direction. The Manager will supervise a product team consisting of individuals specializing in compensation analysis, quality assurance, product management, database design and reporting, training, and customer service.ESSENTIAL DUTIES & RESPONSIBILITIESDeliver frequent, complete documentation to senior management outlining development priorities - stating a clear business reason for each priority.Prioritize the product development roadmap based on input from the product team, senior management, and individual research.Ensure superior customer service around the Compease product (e.g., 24-hour minimum turn-around time for first response, ensure appropriate resolution is applied to client issues, and ensure clients leave each interaction with a heightened sense of the quality of HR Performance Solutions' customer service).Ensure all resources (team members, time, etc.) are used efficiently and effectively.Ensure that each individual on the team has a stake in the execution of Compease development and that everyone works in a synergistic and positive way.Be an expert with respect to Performance Pro and competitors' products.Work with senior management in a supportive, positive, and collaborative way.Provide suggestions for improvements in processes and the use of information systems such as the CRM.  SUPERVISORY RESPONSIBILITIES Has supervisory/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 5-8 employees. Estimates personnel needs and assigns work to meet these needs.  Supervises, coordinates, and reviews the work of assigned staff.  Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy. Ability to adapt and thrive in a dynamic environment, successfully managing a high personal and division workload. QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bachelor's degree in business or related field. Master's degree in business or related field a plus. 3 years of related experience. Prior management experience and ability to effectively leverage team creative skills to meet organizational needs. This position also requires project management skills and proven ability to lead and drive results.  Excellent interpersonal and group communication skills are required. CERTIFICATIONS, LICENSES, REGISTRATIONSCertifications, licenses, or registrations related to work in either software development, HR, or business are a strong plus. OTHER SKILLS AND ABILITIES Positive "can do" attitude with ability to project positive outlook to team members. Candidates should have strong computer skills with work experience in Microsoft Office (Word, Excel, PowerPoint and Outlook) and the ability to conduct internet searches quickly. Superior organizational skills with the ability to multi-task, prioritize assignments, and meet conflicting deadlines. Creative energy and ability to innovate to improve products is desired.