Medical Call Center Representative

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.Medical Customer Service RepresentativeEducation/Experience/Licensure:AA/AS in Finance, Human Resources, Business Management or related field or equivalent experience and education is requiredExperience���Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired���Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred ���Experience in the healthcare industry preferred (EPIC EMR System preferred)���Experience in shared services/internal service delivery role preferred���Experience with Microsoft Office - Word, Excel, PowerPoint desiredKnowledge���Knowledge specific technologies (e.g. Lawson, Hyland OCR, Kronos, EPIC) desired���Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing���Knowledge of customer relationship management (CRM) tools and related analytics desired���Familiarity with performance metrics and ability to meet identified targets a plusSkills���Strong customer service skills and professional demeanor���Ability to learn new functional processes���Ability to process requests quickly, accurately, and consistently with general supervision���Ability to learn and use various Contact Center enabling technologies ���Ability to asses problems and resolve or escalate to appropriate team to resolve���Ability to recognize the appropriate style, level of detail, and message for the audience���Strong verbal and written communication skills���Strong organization and multitasking skills���Strong time management skills and ability to manage individual assignments ���Ability to work in a team environment���Strong attention to detail���Requires the ability to work with and maintain confidential informationAbout Aerotek:Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com.