Operations Mgr

Mô tả công việc

PURPOSE This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provided a safe shopping experience, while maximizing company profitability by managing the store operations. ESSENTIAL FUNCTIONS Operations Demonstrated ability to read and review a profit and loss statement to identify areas of improvement Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process Maintain inventory integrity by supervising the cycle count and inventory counting processes Assist the General Manager in handling store level human resources or loss prevention issues as necessary Supervise the cash handling practices and ensure necessary communications to the corporate finance department Coordinate facility management to guarantee the safety and security of customers and employees Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability Ensure brand standards and operating standards meet or exceed expectations to support brand consistency Ensure store presentation standards are achieved and maintained Customer Service Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers Engage customer focus during the pick-up and check-out process Handle claims and other KCM/MOD duties as needed Ensure maximum scheduling coverage especially during peak traffic periods Interface with corporate headquarters employees Administrative Record-keeping and reporting of inventory, HR related matters and cash office records Ensure web orders are shipped out including samples (e-commerce) Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence Assist the stales team with resets, displays and display credits (merchandising) Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center Warehouse/Logistics Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics) Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX Involved in sales reset in accordance with warehouse team (pack-out/overnight) Management Review and assess the performance of associates on a timely basis Train, develop, supervise and define workload associates Ensure store adheres to COP/SOPs Manage direct reports to ensure performance Monitor associate retention and career development; communicate ideas to General Manager Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling Assistant Manager-Operations, Version: 05/01/2014 Ensure compliance to scheduling, hiring, payroll and business planning processes Monitor, maintain and follow company policies; support company expectations and systems Available to open and/or close the store in an effective manner Perform additional managerial duties as necessary