UX Manager

Mô tả công việc

The UX and Usability Lead will own the overall user experience for the company’s eCommerce sites. You will work to improve the usability, usefulness, and visual design of company sites in collaboration with business users, business analysts and the technical team. He/she will ensure consistency in the information architecture and user experience across all sites. He/she must be an advocate for usability at all times in order to provide guidance on incorporating user research methodologies into the product design and development lifecycles.Participate in all stages of site development process and works effectively supporting all strategic needs for all Bed Bath & Beyond concepts.Establish a strategic vision at the onset of a project and work with the team to deliver on this vision at every step of the design and development process.Understand current web design challenges, including browser and cross-platform compatibility, and ensure overall quality and positive customer experience.Lead a team of designers and developers who will create flow-charts, information architecture artifacts, wireframes, mock-ups, and prototypes.Provide regular design feedback and guidance and facilitate collaboration between team members.Identify requirements, develop customer journey maps, and design and prototype interfaces to achieve maximum ease-of-use, and provide a delighting customer experience.Negotiate timelines and scope with product and project managers.Do the necessary research and analysis to help challenge requirements that do not align with user experience principals, or do not provide any significant benefits to the customer or business.Seek out processes, tools, and methods to optimize team productivity and to allow for a higher level of innovation.Communicate with stakeholders, upper management, and other departments on project status and team needs.Ability to think strategically about customer needs, and how to best reconcile those with business goals.