Người tìm việc Hotel and restaurant manager Le Thi Thanh Thao

Họ tên: Le Thi Thanh Thao

Giới tính: Nữ

Ngày sinh: 08/09/1986

Mục tiêu nghề nghiệp

Hopte to have a good work acoording to my ability with long time to serv

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Trưởng/Phó phòng

Vị trí mong muốn: Hotel and restaurant manager

Các kỹ năng

• Fluency in English speaking and writing, can speak Chinese and Japanese
• Using in good Microsoft Office ( Word, Excel, Power Point ), Email …
• Mature in thoughts, hard – working, friendly
• Work arrangement ability and sense of responsibility
• Adapt new environment easily
• Thirsty in studying, as well as communicating with other people

Kinh nghiệm

• Over 07 years experiences in tourism and 5 years experiences for hotel and restaurant manager at Beautiful Hotel group in Western area from now onward ( work at Beautiful Sai Gon II hotel as the hotel manager )
• . Manage everything concern restaurant and hotel like :

For restaurant management:
 Taking responsibility for the business performance of the restaurant.
 Analyzing and planning restaurant sales levels and profitability.
 Organizing marketing activities, such as promotional events and discount schemes.
 Preparing reports at the end of the month, including staff control, food control and sales.
 Creating and executing plans for department sales, profit and staff development.
 Setting budgets and/or agreeing them with senior management.
 Planning and coordinating menus.
 Coordinating the entire operation of the restaurant during scheduled shifts.
 Managing staff and providing them with feedback.
 Responding to customer complaints.
 Ensuring that all employees adhere to the company's uniform standards.
 Meeting and greeting customers and organizing table reservations.
 Advising customers on menu and wine choice.
 Recruiting, training and motivating staff.
 Organizing and supervising the shifts of kitchen, waitor and cleaning staff.
 Maintaining high standards of quality control, hygiene, and health and safety.
 Checking stock levels and ordering supplies.
 Preparing cash drawers and providing petty cash as required.
 Helping in any area of the restaurant when circumstances dictate.


For Hotel management:
 To achieve optimal sales at the best possible conditions for the company.
 Ensures the smooth running operation of the commercial section in consultation with the owner on all matters.
 To be determined solely by the productivities of the corporate section as well as the overall results of the hotel.
 Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
 Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
 Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
 Receives in the hotel any important guests whom he has approached.
 Negotiates prices with the clients.
 Managing staff and providing them with feedback

Other reference :

*** From August, 2007 till Mar 2009

• Worked for TNK Travel Company – Thien Nien Ky ( 216 Đề Tham1st, Dist 01 ) for 03 year as tour operator and inbound sale : sale inbound tour for foreigners as: Mekong delta trip, Cu Chi, Cao Dai , train, flight ticket …
• Make a private tour on guest ‘s request …. from South to North.
• Control tour, reserve for service like hotel booking, meal, boat trip, ….
• Help foreigner enjoy their honey moon in Viet Nam

*** From March , 2009 till September , 2010
• Work for New Sound Company ( 406 Lạc Long Quân, st. Ward 5, Dist 11 ) like marketing people for short time.

*** From September 2010 till December 2010
• Work for Manulife Financial company

*** From January , 2010 till August , 2014
• Work for Beautiful Sai Gon II hotel ( belong to Beautiful Sai Gon hotel’s group ) as the hotel manager

• Secretarial experience: good in word, power point, excel …

Các bằng cấp/ chứng chỉ khác

- Chinese – Mandarin: Elementary (Level B)

Trình độ tin học: • Computer skill : Level A (Microsoft Office, email, word, excel, power point…)

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: Đại học Văn Hóa TP HCM

Tốt nghiệp năm: 2008 (Khá)

Ngành học: Du Lich

Trình độ học vấn: Đại học

Địa điểm làm việc: TP. HCM

Mức lương: 15 – 20 triệu

Số năm kinh nghiệm: Hơn 5 năm

Tuổi: 29

Ngành nghề: Dịch vụ

Tình trạng hôn nhân: Đã kết hôn

Ngày làm mới: 08/03/2014