Administration: Dispatch/Customer Service (Quakertown, PA)

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City:  Quakertown State:  Pennsylvania Postal/Zip Code: 18951 Oldcastle Lawn & Garden is a division of Oldcastle Architectural (APG).  Oldcastle APG is the leading North American manufacturer of concrete masonry, lawn, garden and paving products and a regional leader in clay brick.  The group also produces packaged cement mixes, lightweight aggregates, bagged decorative stone and lime.  With over 200 operating locations and 6000 employees, Oldcastle Architectural operates across 38 states and 2 Canadian provinces.    Oldcastle Lawn & Garden is a division of Oldcastle Architectural (APG).  Oldcastle APG is the leading North American manufacturer of concrete masonry, lawn, garden and paving products and a regional leader in clay brick.  The group also produces packaged cement mixes, lightweight aggregates, bagged decorative stone and lime.  With over 200 operating locations and 6000 employees, Oldcastle Architectural operates across 38 states and 2 Canadian provinces.     Oldcastle Lawn & Garden is a multi-regional provider of packaged consumer lawn and garden products including:  mulches, soils, organics, soil amendments, limestone, and decorative stone.  The company operates regional facilities that manufacture products under multiple brands, including private labeled products for lawn and garden retailers.  Customer Service Rep/Dispatchers are the point-of-service coordinators tasked with meeting and exceeding our customer expectations.  CSRs address product questions, sales orders, order tracking, quotes and quality solutions to delivery needs.  CSRs blend inviting customer rapport with fast-paced and accurate service levels. This position is responsible for the scale house operations including but not limited to:  dispatching trucks with outbound deliveries and scheduling backhauls as needed, scaling loads in and out, coordinating with sales department, answering phones as needed and maintaining accurate records.  Job Summary/Duties: 'A smile our customers can hear over the phone' - A pleasant, professional telephone presence with clear voice, tone and demeanor is a must. Operate scale for inbound and outbound loads. Prepare invoices, delivery tickets, and related shipping documents. Experienced accurate data entry in taking sales orders and document handling - Categorizing, filing, and maintaining ship ticket copies for audit purposes and file all customer records. Coordinate deliveries with trucks and customers to ensure delivery time accuracy. Plan and schedule effective delivery routes and work with trucks to cover loads efficiently.  Requirements: Must be able to multi-task with high attention to detail. Skilled in MS Office Package with intermediate skill in Excel, Word, Outlook, accurate data entry and standard office equipment operations.  10-key experience a plus. HS diploma or GED or equivalent in related experience required.  Intermediate math skills able to calculate pricing, calculate product by volume, weights or measures equations, and calculate percentiles accurately. Experience with Lawson is preferred. What Oldcastle Offers You A culture that values opportunity for growth, development and internal promotion Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs About Oldcastle Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise. Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family! Oldcastle Lawn & Garden is an Affirmative Action and Equal Opportunity Employer Oldcastle Lawn & Garden is part of the Oldcastlecareers™ network.