CASE MANAGER I

Mô tả công việc

Manages a caseload of client cases by administering the policies and procedures of the program as directed by the contracting agency and the Program Manager or Supervising Case Manager. Learns, uses and models principles of the "What Works� system through evidence-based practices in all interactions with clients and other staff members. Reports on program operations to ensure that all requirements of the criminal justice system are met.Essential Duties and Responsibilities include the following. Other duties may be assigned.- Manages a client caseload using principles of the "What Works� system. Conducts risk/need assessments and creates individual treatment plans for each assigned client. Meets regularly with clients and documents clients progress or regress in Company database.- Conducts orientation meetings with new clients to explain program rules and regulations. Verbally explains the client contract in detail to ensure that the client understands his/her responsibilities. Installs electronic monitoring equipment on new clients when necessary.- Sets client schedules and specifies all approved activities based on sentencing information. Approves temporary schedule changes for approved activities.- Collects client fees on an on-going basis when required. Notifies the Program Manager of delinquent fees.- Monitors client compliance with alcohol and/or drug counseling when required.- Reports all program violations to the appropriate agency or official via the established reporting parameters.- Troubleshoots equipment problems and relays technical problems to the Program Manager for resolution.- May review daily summaries each morning and forward reports to the appropriate agency as required.- Reports on the status of program operations regularly to ensure all necessary documentation is prepared for court review.- Represents the company in contacts with elected officials and other public figures in the criminal justice system.- May facilitate psycho-educational/behavior modification groups each week. Documents clients attendance, participation and progress in Company database.- May testify in court regarding clients compliance with court orders.- May screen clients at jail for entry into the program.- May be required to learn and develop proficiency in Client Administrators duties, including opening and closing the office, and performing client intakes, check-ins, breath analysis and drug screens, to provide backup when necessary.Supervisory Responsibilities:- No supervisory responsibilities.