Accounts Receivable Coordinator

Mô tả công việc

PRIMARY FUNCTION: Responsible for administration of escalated collection efforts and related documentation of all HAL and SBN accounts and credit card receivables less than $1,000, in accordance with HAL policies, SOX guidelines and PCI compliance policies.  Pursue collection efforts utilizing customer service standards which represent and safeguard HAL and SBN service reputations.ESSENTIAL FUNCTIONS:Coordinate invoicing and internal collection contact efforts for all receivables less than $1,000, ensuring proper assembly and storage of all supporting documentation.  Respond to all guest credit card and shipboard account inquiries in a timely and professional manner.  Accountable for reducing delinquency for assigned accounts.   Obtain, audit and process all credit card retrievals, disputes, chargebacks, refunds and internal accounts charge processing including all types of manual sales charges. Monitor Error Settlement listings and ensure proper communication for timely and efficient resolutions. Follow all HAL Accounts Receivable and Credit Card HAL policies, SOX guidelines and PCI compliance policies on a daily basis.  Communicate witnessed system and procedural concerns to management to ensure limited control gaps. Communicate and work with Reservations Accounting, Shipboard Pursers and Night Audit Officers, to resolve customer receivable balances and credit card issues with the intention of working to safeguard the HAL and SBN Service Reputations.  Ensure adequate supporting documentation is provided to Accounts Receivable Specialist when escalating efforts for final internal collection efforts ensuring documentation will support transfer to outside collections agency. Actively participate in learning HAL systems, utilized software, communication skills and general Accounts Receivable concepts, through on the job performance and HAL training and development sessions.  Provide constructive feedback to supervisor for the maintenance of a positive work environment. Special Assignments and Reporting as Required. QUALIFICATIONS:GED/High School Diploma Required / Associates Degree in Accounting DesiredKnowledge of Billing and Collections ProceduresOrganizational Skills with Attention to DetailClear Communication Skills (Written and Verbal) and Commitment to Excellent Customer ServicePractical Application of Microsoft Word, Excel, Outlook. Oracle and POLAR Experience Desired