Customer Service Manager

Mô tả công việc

Ref ID: 00800-109527Classification: Customer ServiceCompensation: $13.46 to $15.59 per hourThe Transportation Supervisor manages the day-to-day routing of trips in assigned region and assures timely and effective services for Medicaid recipients from providers by supervising and guiding the work of the Transportation Team. Duties in clued, but are not limited to: overseeing all aspects of the routing process, monitoring customer service as delivered by the team, de-escalating problematic calls a needed, ensuring policies and procedures for call taking and routing are being followed appropriately by staff, being logged in and taking calls on bother WMR and provider lines as needed. Directly supervises Routers and CSRs. Proficient in Microsoft Word, Excel, and Outlook. High School Graduate of General Education Degree (GED) required, Bachelor's degree preferred. Experience: - One to three years transportation related experience; experience with medical transportation and/or call center operations a plus. - One to three years supervisory experience - Transportation, routing, or, dispatching experience and/or knowledge of transit system a plus - Knowledge of Medicaid guidelines a plus