Customer relationship management (CRM - Quản lý quan hệ khách hàng)

Hồ sơ bao gồm

Please send your CV to careers@vn.zalora.com and own the job now

Yêu cầu khác

Data driven, strong analytical, technical and mathematical abilities
Understand core of customer relationship
Effective verbal & written communication internally & externally
Experience in producing creative content is a plus
Quick learner, organized and detail-oriented
Hard-working, can-do attitude and proven leadership

Quyền lợi được hưởng

Super fun and inspiring atmosphere
You have the ability to make an impact – we’re a startup and your ideas and efforts matter!
Significant global career growth opportunities in a fast-growing business
Opportunity to gain working exposure in 11 Southeast Asian markets
International mindset, close collaboration with our friendly senior management
Career Development
Parking Allowance
Coffee Corner
Referral Bonus for everyone
Passionate, Innovative, Responsive and Adaptive culture
Young, trendy and dynamic working environment
You will be working with super star colleagues from local and regional team
Employee engagement activities
Join us, we will train and set you up for success

Mô tả công việc

Customer Relationship Management (CRM) is a channel within Online Marrketing, goal to manage customer base to achieve customer conversion and customer retention including email marketing and mobile marketing (SMS and Apps notifications).
Execution of CRM campaigns
Campaign planning & execution: Responsible for conceptualizing & managing a diverse range of customer conversion & retention campaigns & initiatives
Generate ideas & explore ideas
Oversee the creative & production processes
Campaign analysis and propose actions
Draw insights & present results clearly (to facilitate sound decision making on next steps)
Special projects: Participate in a variety of special projects both at local and regional scale
Customer focus: Work with other departments outside of Marketing including Product Management, Customer Service, Customer Experience and Operations.