Financial Industry Consultant

Mô tả công việc

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR’s Global Consultancy Services group (GCS) provides customers with higher value services to our clients that complements our primary businesses and leverages the collective knowledge and expertise of the company. In the retail banking space this includes branch transformation consulting, design services, capability and capacity analysis as well as cash and operational value chain optimisation consulting. The practice includes a team of highly skilled professional and technical services consultants, Self Service design and delivery experts, program managers and financial analysts. The Global Consultancy group is the ‘glue’ that underpins NCR’s CxBanking strategy. Through GCS’s depth of industry knowledge combined with their problem solving offer portfolio NCR’s CxBanking has all the ingredients for success. Whether a client’s business problem is operational optimisation or network wide branch transformation GCS supports them through every step of the process,  applying their unique industry expertise to drive and deliver successful client outcomes. GCS’s approach instantiates NCR’s core concept of the power-of-N. Underpinning this power of N, is enterprise integration – and this integration is predicated on GCS’s core problem solving offers. GCS is comprised of a portfolio of consultancy offers that fully leverage multi-channel enterprise integration management. Industry Consultant: •         Undertaking customer consultancy engagements: -       Multi-channel and distribution channel effectiveness analysis -       Optimisation analyses focusing on benchmarking and optimising clients’ service delivery functions and channel solutions across the entire operational value chain: §  Cash management §  Channel capacity and capability §  Service optimisation §  Field, support and back-office functions §  Incident and system support §  Security and risk management -       End to end Self Service channel analysis focusing on operational effectiveness, return on operational investment and the strategic role and value of the channel -       Operational consultancy covering all aspects of self service channel management from queuing analyses to bandwidth and capability assessment •         Develop and maintain global industry experience and expertise through analyzing, understanding and predicting trends, developing and shaping service offers; provide mindshare and thought leadership through White Papers and customer workshops – all based on: -       An in-depth understanding of the industry by being thoroughly knowledgeable of the key industry drivers within the targeted segments such as self service banking, branch transformation and enterprise management - their objectives, strategies, critical success factors and business drivers, operations as well as painpoints are key to identify the areas of opportunity and benefits we can deliver -       Provide Inbound market and customer requirements to the development of the GCS offer portfolio.  Develops outbound communication and collateral for consultancy offers. Leverages client engagements and assessments to identify new growth opportunities as well as applies market/competitor trends to current operations