IT Delivery Manager

Mô tả công việc

* Perform periodic customer, project, and solution "health checks" with client project teams. * Ensure customer reference-ability and support on-going relationships. * Define and implement a Communication Plan that meets project and customer expectations. * Support the development and execution of an Account Strategy in collaboration with internal stakeholders. Management Responsibilities * Understand and manage customer requirements (resource management and environmental factors) to ensure contract compliance and customer satisfaction. * Ensure engagement methodology is followed by team from opportunity assessment to project closeout. * Financial and contractual responsibility for engagement profitability. * Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves. * Ensure Service Management Office project management methodology is followed on all client engagements. * Mentor, manage and develop project team members. * Conduct annual reviews and provide feedback throughout the year on employee performance where required. * Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies. Required Education and/or Experience: * Bachelors Degree or equivalent, relevant experience * 5+ years experience in information technology and/or professional services. * 2+ years in IT service management/project management providing project management and daily operational oversight within a professional services delivery environment or equivalent, relevant experience in managing resources in appropriate environment. * Experience managing, delivering and administrating client professional services agreements including the change management process. * IT Experience: Delivery Lead, Junior Delivery Manager, Project Manager, Business Analyst, Development, or other IT experience. * Sufficient understanding of Services Outsourcing, PMI PMBOK. PMP, IAOP (Outsourcing Professional), or other relevant certification a plus. Requisite Abilities and/or Skills: * Excellent oral and written communication skills (English language), analysis and problem solving skills as well as excellent time management and organizational skills. * Superior people and personnel management skills.About TEKsystems:Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.