Lead Teller - Arvada, CO

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ABOUT KEY: Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $92.9 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,335 ATMs; telephone banking centers; and a website, Key.com®, that provides account access and financial products 24 hours a day. ABOUT THE BUSINESS: Key Community Bank serves individuals and small to mid-sized businesses through a footprint of over 1,000 branches, more than 1,300 ATMs, telephone banking centers, and robust online and mobile capabilities. The Lead Teller reports to the Branch Manager and performs the duties of a Teller. The Lead Teller assists new and existing clients of the Bank with account transactions and uncovers sales opportunities, acts as a resource in identifying and resolving client servicing issues, serves as primary troubleshooter for complex problems and client service needs, enhances client relationships with Key by providing distinctive quality service, looks for sales opportunities by uncovering financial needs and ensuring that the client is communicated with for possible product opportunities and helps observe and provide coaching to Tellers to enhance client referrals and operational effectiveness. The Lead Teller is responsible for day to day Teller scheduling, staffing issues and branch compliance with regulatory, security, and internal audit controls. The Lead teller also is responsible for training and onboarding new Tellers. ESSENTIAL JOB FUNCTIONS The role of the Lead Teller is to perform the duties of a Teller, oversee daily Teller functions and scheduling, ensure that all branch operations are effective and compliance requirements are met, provide performance coaching to the branch Teller staff to meet client acquisition and customer service objectives and to assist platform staff with basic account opening and maintenance activities. Teller Functions & Staffing Accept and accurately process all financial service transactionsMaintain responsibility for cash drawer and follows proper balancing proceduresAct as a resource to identify and resolve more complex client servicing issuesMeet individual established referral production goalsAccountable for daily NSF review/weekly overdraft monitoringAssist with staffing and scheduling of the TellersResponsible for training and onboarding new TellersSupport sales goals through identification of prospects and referrals to sales expertsSeek out clients and educates them on alternative delivery channels Build Client Rapport Provide excellent customer service to all KeyBank clientsGreet and welcome every client as they enter the branch; acknowledge by name, if knownParticipate in client appreciation eventsTake ownership of client issues when possible, with the assistance of the branch managementMake product suggestions based on the client’s needs and refer to a member of the branch team Present Products Review and maintain knowledge of product guides, fees and policies to stay current on offerings for product suggestionsProvide answers and assistance for client questions/concerns, utilizing resources within the branchCoordinate time between Personal Banker and client for business meetings as necessaryFulfill Client Needs Continue to build the client relationship by viewing client accounts when performing transactions and identifying potential product needs Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs Branch Operations and Platform Assistance Provide direction and guidance for branch staff on opertational/regulartory procedures Monitor and provide coaching to Tellers to enhance referral effectiveness Assist with meeting branch established referral production goalsCross-trained to work on platform and perform basic account opening and maintenance activities as neededUpdate electronic profile during client conversationsAct as a backup to the Branch Manager as assigned Additional responsibilities: Special assignments as requestedEnsure signage and merchandise are properly displayedEnsure that the branch facilities (internal and external) are maintained REQUIRED QUALIFICATIONSHigh School Diploma, GED or equivalent business / operational experienceA minimum of 1 year Teller experience Strong knowledge of branch operationsDemonstrated superior client relationship skillsExcellent communication and interpersonal skillsStrong detail orientationDemonstrated organizational skills while managing multiple tasksStrong team playerWorking knowledge of Teller Software, PC with Windows based applications, Calculator Demonstrated ability to lead, motivate, and foster teamworkAbility to work branch hours to include weekends and occasional eveningsPhysical Requirements include: Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1– 10 lbs., occasional lifting of up to 30 lbs Note: Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). PREFERRED QUALIFICATIONS 3 – 5 years of cash handling experience FLSA STATUS: Non-Exempt KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled