Load Balancing Support Engineer

Mô tả công việc

TEKsystems seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies in the Data Center environment. Position responsibilities: Responsibilities: - Provide second line phone/email/fax consultation to independently debug complex product problems. - Provide systems/product training. - Acts as a focal point for large account network problem resolution. - Provides support on a world-wide basis. - Works independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments - Typically reports to Mgr, Technical Services. - Typically interfaces with lower level CSE's, VARs, OEMs end-users internal engineering departments. - Works on problems of diverse scope where analysis requires evaluation of identifiable factors. - Applies known solutions to solve problems. Requirements: - Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 6-8 years related experience. Deep knowledge of telecommunication systems and network environments. - Ability to analyze, use and configure medium and large enterprise/SP networks. - Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments. - Proven crisis management skills; Consultative communication skills. Technology Requirements: The team "must have" requirements are: * Load Balancing * Wide Area Application Services (WAAS) * Application and Content Systems (ACNS) The team "nice to have" requirements are: * Digital Media Systems (DMS) * Enterprise Content Delivery System (ECDS)About TEKsystems:Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.