Part Time Events Specialist - Audio Conference Moderator

Mô tả công việc

Founded in 2001, Arkadin is one of the largest and fastest growing collaboration service providers in the world. With a vision rooted in the belief that progress emerges from people's desire to share, Arkadin offers a complete range of remote audio, web, and video conferencing and Unified Communications solutions. The services are delivered in the SaaS model for fast, scalable deployments and a high ROI. Its global network of 55 operating centers in 33 countries has dedicated local-language support teams to service its 37,000 customers. Specialties: remote collaboration solutions, webcasting, webinar services, unified communications, web conferencing, conference calling, video conferencing, audio conferencing For more information, please visit www.arkadin.com Available schedules: Tuesday-Thursday, 8-3 $12.50 per hour + yearly bonus Objective: The Event Specialist provides support for events utilizing Audio Conferencing and/or Web Conferencing by managing the event and/or providing live assistance with basic audio and/or web questions. The Event Specialist will manage Investor Relations calls, High Profile Events and interact with High Profile customers. The Event Specialist uses enhanced customer service skills to resolve challenging situations, communicates in a clear and professional speaking voice and applies knowledge learned to ensure a professional and successful event. Key Result Areas: Adheres to the service level agreements that have been defined Error-free event hosting to ensure a positive customer experience and high event success rate Maintains proper knowledge of product and services Contribute to customer retention through customer-centric focus Key Tasks: Manages and ensures a successful event by timely and properly preparing for assigned events, review all pertinent information with the customer during preconference, provides guidance and support to the customer during the event and handles any post call duties. Answer participant lines timely and properly identifies and places into conference Answer participant lines requiring assistance timely during live events Provides the necessary follow-up on quality issues Contributes to the continuous quality improvement of processes Assess customer requirements and offers accurate solutions to customer requests Maintains current on job knowledge in order to assist in various team areas